Sales & Client Care Lead

b•long Modern Pilates; Del Mar (CA); Vor Ort; USD 45.000 - 90.000; Vollzeit

Zusammenfassung

b long is seeking a sales-minded studio leader in Del Mar who will own every new member journey—from lead to signup to ongoing engagement. This role drives membership sales, intro conversions, retention outreach, and the in-studio presence that makes people return, serving as the first and most consistent voice a prospective or current member hears from us.

You will own the full sales process: respond to each lead within 2 business hours, run intros, secure the decision, and follow up until you

Qualifikationen

• 2+ years of direct, quota-carrying sales experience.
• Track record of hitting monthly sales targets.
• Ability to close and follow up until a decision is reached.

Aufgaben

• Own the full sales process from lead to signup.
• Convert first-time visitors into members.
• Check in with new members and re-engage at-risk members within 24 hours.
• Maintain a visible, name-knowing presence in the studio during peak hours.
• Own all client communication—phone, text, and inbox.

Kenntnisse

Sales experience

Quota carrying

Closing deals

Retention outreach

In-studio presence

Jobbeschreibung

At b long, we believe movement changes more than the body. It changes how you carry yourself, how you show up, and how you feel in your everyday life. We're building a community around consistency, quality, strength, and belonging — and we believe Pilates should challenge you without intimidating you.

We're not looking for someone who simply fields leads and processes sign-ups. We're looking for someone who can make people want to come back and create an authentic community.

The role

This isn't a front-desk job. You'll own every new member who joins our Del Mar studio and every existing member who stays — sales, intro conversion, retention outreach, and the in-studio presence that makes people want to return. You're the first and most consistent voice a prospective or current member hears from us.

What you'll do

• Own the full sales process: respond to every lead within 2 business hours, run intros, ask for the decision, follow up until it's a yes or a clear no
• Convert first-time visitors into committed members
• Personally check in with new members and reach out to any at‑risk member within 24 hours
• Be a visible, name-knowing presence in the studio during prime‑time classes
• Own all client communication — phone, text, and inbox — so no one falls through the cracks

What we're looking for

• 2+ years of direct, quota‑carrying sales experience required — membership‑based business, boutique fitness, wellness, or a comparably high‑touch, relationship‑driven sales environment strongly preferred
• A track record of hitting or exceeding a monthly sales number, not just handling inbound interest
• Someone who doesn't let a soft "I’ll book later" be the end of the conversation — in person or in writing, you ask for the close and you follow up until you get an answer
• Comfortable being measured on conversion rate and net‑new numbers every week
• Warm but direct — our brand is calm and elevated, not high‑pressure, but you know how to close

Compensation

Monthly base, plus uncapped commission on new memberships and a 90‑day retention bonus per member.