Sales Call Center Manager - Outbound Calling Team

Pipeline Pilot; New York (NY); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision benefits

Descripción de la vacante

Pipeline Pilot is seeking a hands-on, organized manager to oversee a small team of outbound callers in the New York area. You will manage daily activities, monitor performance, and ensure the team stays productive and on track.

You will set goals, prepare reports, and drive improvements in calling processes, with a focus on accurate recordkeeping and timely follow-ups. Strong organizational and communication skills are essential.

Formación

• Experience managing or supervising a small team.
• Experience in a call center, telemarketing, sales, or appointment setting environment.
• Good organizational and communication skills.
• Comfortable using computers, spreadsheets, and basic reporting tools.
• Reliable, detail-oriented, and able to hold a team accountable.
• Must be located on Long Island or within the NYC metropolitan area.

Responsabilidades

• Manage and supervise a team of outbound callers.
• Monitor daily calling activity and individual performance.
• Set goals and ensure callers meet productivity targets.
• Prepare and maintain daily and weekly activity reports.
• Track calls, contacts, leads, and appointments.
• Ensure proper follow-up and accurate recordkeeping.
• Provide guidance, feedback, and support to callers.
• Help improve calling processes and team performance.

Conocimientos

Team management

Call center experience

Organizational skills

Communication skills

Reporting

Excel / spreadsheets

Herramientas

CRM software

Descripción del empleo

Position Overview

We are looking for a hands-on, organized manager to oversee a small team of outbound callers. The ideal candidate will be responsible for managing daily activities, monitoring performance, preparing reports, and ensuring callers stay productive and on track.

Responsibilities

• Manage and supervise a team of outbound callers.

• Monitor daily calling activity and individual performance.

• Set goals and ensure callers meet productivity targets.

• Prepare and maintain daily and weekly activity reports.

• Track calls, contacts, leads, and appointments.

• Ensure proper follow-up and accurate recordkeeping.

• Provide guidance, feedback, and support to callers.

• Help improve calling processes and team performance.

Requirements

• Previous experience managing or supervising a small team.

• Experience in a call center, telemarketing, sales, or appointment setting environment.

• Good organizational and communication skills.

• Comfortable using computers, spreadsheets, and basic reporting tools.

• Reliable, detail-oriented, and able to hold a team accountable.

• Must be located on Long Island or within the NYC metropolitan area.

CRM or call center software experience is a plus, but not required.

We are looking for someone who takes ownership, can manage people effectively, and makes sure the daily operation runs smoothly.

Perks

• Medical, Dental & Vision benefits area available.