Sales Manager

INFINITY; Southfield Township (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Infinity seeks a dynamic outbound B2B Sales Manager to lead our sales team in a fast-paced BPO/contact center setting. You will design and execute outbound strategies, coach a team of reps, and build strong client partnerships to deliver measurable revenue growth.

This role relies on data analytics and KPI dashboards to monitor performance, inform strategy, and align with other departments. You will drive continuous improvement, outperform competitors, and ensure client goals are met with

Qualifications

• Minimum of 3 years in B2B sales management in the BPO/contact center industry.
• Proven ability to lead and motivate a sales team to achieve targets.
• Strong data analysis to inform strategic decisions and actions.
• Excellent verbal and written communication for clients and stakeholders.

Responsibilities

• Develop and implement outbound sales strategies to achieve revenue targets.
• Lead, mentor, and manage a team of outbound sales representatives.
• Build strong client partnerships to align contact center services with client goals.
• Monitor performance with KPIs and dashboards; report to senior management.
• Collaborate with other departments to support sales initiatives.

Skills

B2B sales

Team leadership

Data analysis

Client communication

Strategic thinking

Performance monitoring

Education

Bachelor's degree (Business/Marketing)

Tools

CRM (Salesforce)

Data dashboards

Excel

Job description

Description

Role Overview:

We are seeking a dynamic and results-driven Outbound B2B Sales Manager to lead our outbound sales team. The ideal candidate will have extensive experience in business-to-business (B2B) sales, particularly within the Business Process Outsourcing (BPO) or contact center industry. This role requires a strategic thinker who is outcome-focused, competitive, data-driven, and an exceptional leader.

• Develop and Implement Sales Strategies: Create and execute effective outbound sales strategies to achieve and exceed revenue targets.
• Team Leadership: Lead, mentor, and manage a team of outbound sales representatives, fostering a high-performance culture.
• Client Success: Build strong partnerships with clients, ensuring our contact center aligns with their goals and delivers measurable outcomes. Collaborate closely with clients to optimize sales strategies, improve conversion rates, and drive mutual success.
• Performance Monitoring: Utilize data analytics to monitor sales performance, providing regular reports and insights to senior management.
• Collaboration: Work closely with other departments to ensure alignment and support for sales initiatives.

Requirements

Ideal Candidate & Qualifications:

• Minimum of 3 years in B2B sales management, with a proven track record in the BPO or call center/contact center industry.
• Demonstrated ability to lead and motivate a sales team to achieve and surpass targets.
• Strong data analysis skills to assess sales performance and inform strategic decisions.
• Excellent verbal and written communication skills, with the ability to present effectively to clients and internal stakeholders.
• Bachelor's degree in Business, Marketing, or a related field is preferred
• A relentless drive to achieve results and meet objectives.
• A strong desire to outperform competitors and be a leader in the industry.
• Ability to leverage data to guide strategy and improve performance.
• Flexibility to adjust strategies in a dynamic market environment.

Supervisory Duties:

• Team Oversight: Supervise and manage a team of outbound B2B sales representatives, ensuring performance expectations are met or exceeded.
• Coaching & Development: Provide regular coaching, training, and professional development opportunities to enhance team skills and sales effectiveness.
• Performance Monitoring: Track individual and team performance using KPIs, dashboards, and reports; implement corrective actions as needed.
• Quality Assurance: Ensure sales processes align with company standards and compliance guidelines through regular call monitoring and feedback sessions.
• Goal Setting & Accountability: Establish clear performance goals for sales representatives and hold them accountable for achieving results.
• Process Improvement: Identify inefficiencies in outbound sales workflows and implement improvements to increase productivity and revenue.
• Conflict Resolution: Address team challenges, resolve conflicts, and foster a positive, high-energy work environment.
• Collaboration with Leadership: Partner with senior management to align team goals with overall business objectives and contribute to strategic planning.
• Motivation & Engagement: Foster a competitive, high-performance culture that encourages collaboration, innovation, and continuous improvement.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.