Call Center Team Lead — Drive Outbound Performance (LI/NYC)

Pipeline Pilot; New York (NY); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision benefits

Résumé du poste

Pipeline Pilot is seeking a hands-on, organized manager to oversee a small team of outbound callers in the New York area. You will manage daily activities, monitor performance, and ensure the team stays productive and on track.

You will set goals, prepare reports, and drive improvements in calling processes, with a focus on accurate recordkeeping and timely follow-ups. Strong organizational and communication skills are essential.

Qualifications

• Experience managing or supervising a small team.
• Experience in a call center, telemarketing, sales, or appointment setting environment.
• Good organizational and communication skills.
• Comfortable using computers, spreadsheets, and basic reporting tools.
• Reliable, detail-oriented, and able to hold a team accountable.
• Must be located on Long Island or within the NYC metropolitan area.

Responsabilités

• Manage and supervise a team of outbound callers.
• Monitor daily calling activity and individual performance.
• Set goals and ensure callers meet productivity targets.
• Prepare and maintain daily and weekly activity reports.
• Track calls, contacts, leads, and appointments.
• Ensure proper follow-up and accurate recordkeeping.
• Provide guidance, feedback, and support to callers.
• Help improve calling processes and team performance.

Connaissances

Team management

Call center experience

Organizational skills

Communication skills

Reporting

Excel / spreadsheets

Outils

CRM software

Description du poste

Pipeline Pilot is seeking a hands-on, organized manager to oversee a small team of outbound callers in the New York area. You will manage daily activities, monitor performance, and ensure the team stays productive and on track.

You will set goals, prepare reports, and drive improvements in calling processes, with a focus on accurate recordkeeping and timely follow-ups. Strong organizational and communication skills are essential.