Call Center Director

Trueline; Colts Neck Township (NJ); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary plus commission

Performance-driven bonus structure

Lifetime gym membership

Clear advancement path

Job summary

A fast-growing residential remodeling company in New Jersey is seeking a Call Center Director to build and lead an outbound sales team. Responsibilities include managing a team of representatives, developing outreach strategies, and monitoring performance metrics. The ideal candidate has experience in leading sales teams and a data-driven mindset. The role offers a competitive salary with an OTE of $100,000-$120,000, bonuses, and perks like a gym membership.

Qualifications

• Proven success in building and scaling sales teams.
• Experience leading an outbound call center.
• Comfortable with KPIs and performance management.

Responsibilities

• Build and manage an outbound cold-calling team.
• Develop outreach strategies to drive qualified appointments.
• Monitor KPIs like call volume and conversion rates.

Skills

Leadership in outbound call centers

Cold calling

Data-driven decision making

Sales team development

Tools

HubSpot

Job description

Trueline's client, a fast-growing residential exterior remodeling company based in NJ, is seeking a Call Center Director to build and lead a high-performing outbound sales team. This is a hands-on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow-up.

What You'll Do as the Call Center Director

• Build, launch, and manage an outbound cold-calling team of 5-15 representatives
• Develop call scripts, outreach strategies, and follow-up processes to drive qualified appointments
• Personally contribute to outbound calling efforts while establishing performance standards
• Hire, onboard, and train entry-level and mid-level sales development reps
• Lead daily team meetings focused on metrics, motivation, and accountability
• Monitor KPIs including call volume, contact rate, set rate, and conversion performance
• Collaborate with sales and operations leadership to align on revenue goals and pipeline needs
• Create a structured training and coaching program to continuously improve team performance

Must-Haves as the Call Center Director

• Prior experience leading an outbound call center or inside sales team
• Proven success building and scaling a team from the ground up
• Strong track record in cold calling and appointment setting
• Experience recruiting, hiring, and developing sales talent
• Data-driven mindset with comfort managing KPIs and performance dashboards
• Ability to work onsite in NJ and lead from the front

Nice-to-Haves as the Call Center Director

• Experience in residential remodeling, roofing, siding, or windows
• Familiarity with CRM systems such as HubSpot
• Background in script development and sales training programs

Our Client Offers

• Competitive base salary plus commission with OTE around $100,000-$120,000 per year
• Performance-driven bonus structure
• Lifetime gym membership and frequent team events
• Clear advancement path within a growing leadership team
• Full-time schedule, Monday through Friday with occasional Saturday mornings as needed

This is an ideal opportunity for a motivated sales leader who wants to build something meaningful, develop a team from the ground up, and make a direct impact on company growth.

Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.