Call Center Manager - Outbound Calling Team

Pipeline Pilot; New York (NY); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision benefits area

Descripción de la vacante

Pipeline Pilot is seeking a hands-on manager to oversee a small team of outbound callers in the New York area. You will supervise daily activities, monitor performance, and ensure the team stays productive and on track.

You will also prepare daily and weekly reports, track calls, leads, and appointments, and provide guidance to help improve calling processes and overall team performance. Local NY metro candidates preferred; CRM experience a plus.

Formación

• Experience managing a small team.
• Experience in a call center, telemarketing, sales, or appointment setting.
• Strong organizational and communication skills.
• Comfortable with computers, spreadsheets, and reporting tools.
• Detail-oriented and able to hold a team accountable.
• Must be located on Long Island or within the NYC metropolitan area.

Responsabilidades

• Manage and supervise a team of outbound callers.
• Monitor daily calling activity and performance.
• Set productivity targets and track results.
• Prepare daily and weekly activity reports.
• Track calls, contacts, leads, and appointments.
• Ensure proper follow-up and accurate recordkeeping.
• Provide guidance and support to callers.
• Improve calling processes and team performance.

Conocimientos

Team management

Organization

Communication skills

Computer skills

Herramientas

CRM software

Descripción del empleo

Position Overview

We are looking for a hands-on, organized manager to oversee a small team of outbound callers. The ideal candidate will be responsible for managing daily activities, monitoring performance, preparing reports, and ensuring callers stay productive and on track.

Responsibilities

• Manage and supervise a team of outbound callers.

• Monitor daily calling activity and individual performance.

• Set goals and ensure callers meet productivity targets.

• Prepare and maintain daily and weekly activity reports.

• Track calls, contacts, leads, and appointments.

• Ensure proper follow-up and accurate recordkeeping.

• Provide guidance, feedback, and support to callers.

• Help improve calling processes and team performance.

Requirements

• Previous experience managing or supervising a small team.

• Experience in a call center, telemarketing, sales, or appointment setting environment.

• Good organizational and communication skills.

• Comfortable using computers, spreadsheets, and basic reporting tools.

• Reliable, detail-oriented, and able to hold a team accountable.

• Must be located on Long Island or within the NYC metropolitan area.

CRM or call center software experience is a plus, but not required.

We are looking for someone who takes ownership, can manage people effectively, and makes sure the daily operation runs smoothly.

Perks

• Medical, Dental & Vision benefits area available.