Sales Business Development Center Representative

Palmen Auto Group; Kenosha (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K)

Paid Training Programs

Internal company advancement

Paid Vacation and personal time

Employee Purchase Discounts

Company events, sales competitions, &

Job summary

Palmen Buick GMC Cadillac is seeking a Sales BDC Representative to join our team in Kenosha, WI. The role involves handling incoming sales calls and responding to internet leads with a focus on customer service and sales support.

The successful candidate will assist customers in selecting vehicles, gather information for financing, and maintain CRM records to drive qualified leads to the sales team.

Qualifications

• Excellent communication and interpersonal skills.

Responsibilities

• Handle incoming sales calls professionally and efficiently, while providing exceptional customer service.
• Respond promptly to internet-generated leads via email, phone, and text.
• Assist customers in identifying the right vehicle to meet their needs and preferences.
• Collaborate with customers to gather required information and begin the approval process.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with potential customers to nurture relationships and drive sales opportunities.
• Work closely with the sales team to schedule appointments and ensure a seamless hand off of qualified leads.

Skills

Communication skills

Multitasking

Positive attitude

Customer service experience

Sales experience a plus

Basic computer systems

CRM tools

Hit sales quotas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Tools

CRM tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you a people person with a passion for sales and customer service? Palmen Buick GMC Cadillac is looking for an outgoing, motivated Sales BDC Representative to join our team!

What We Offer

• Medical, dental, and vision insurance
• 401(K)
• Paid Training Programs
• Internal company advancement
• Paid Vacation and personal time
• Employee Purchase Discounts
• Company events, sales competitions, and weekly and monthly incentives

What We’re Looking For:

• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a high-energy setting.
• Positive attitude and eagerness to learn.
• Previous customer service or sales experience is a plus, but not required.
• Proficiency with basic computer systems and CRM tools.
• Clean driving record & valid driver’s license
• Ability to hit sales quotas and closing percentages
• Proficiency with Microsoft Word, Excel, and Outlook

Key Responsibilities:

• Handle incoming sales calls professionally and efficiently, while providing exceptional customer service.
• Respond promptly to internet-generated leads via email, phone, and text.
• Assist customers in identifying the right vehicle to meet their needs and preferences.
• Collaborate with customers to gather required information and begin the approval process.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with potential customers to nurture relationships and drive sales opportunities.
• Work closely with the sales team to schedule appointments and ensure a seamless hand off of qualified leads.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.