Business Development Center (BDC) Representative

Temecula Valley Toyota; Temecula (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) retirement plan

Company-paid vacation and holidays

Job summary

Temecula Valley Toyota is seeking a Business Development Center Representative to handle incoming calls and inquiries, provide excellent customer service, and perform administrative duties. The role requires minimum 1 year of phone experience, strong communication skills, and the ability to work in a fast-paced environment. Benefits include competitive pay, health insurance, 401(k), and more. Join our team to contribute to customer satisfaction and dealership success in Temecula, California.

Qualifications

• Minimum of 1 year of telephone experience.
• 3–6 months of experience in over-the-phone customer service or inside sales is a plus.
• Excellent telephone, writing, and typing skills.

Responsibilities

• Follow up with prospective customers via email inquiries.
• Answer inbound service calls and schedule appointments.
• Provide administrative assistance as needed.

Skills

Telephone experience

Customer service skills

Writing skills

Typing skills

Organizational skills

Time-management skills

Bilingual ability

Tools

Microsoft Office Suite

Job description

Temecula Valley Toyota is the fastest growing Toyota dealership in the United States, renowned for its exemplary customer satisfaction.

Position Overview

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. The candidate receives, processes, and coordinates all incoming sales inquiries, service requests, and internet queries. Additionally, administrative duties for the Service departments are performed.

Responsibilities

• Follow up with prospective customers via email inquiries on the company website.
• Answer inbound service calls and schedule service appointments according to department guidelines.
• Manage calls and transfer to the appropriate department when not related to a service appointment.
• Provide administrative assistance as needed.
• Manage paperwork and records; prepare documentation (forms, reports, etc.) when required.
• Receive inbound service calls and coordinate schedules of service advisors and appointments.
• Maintain an owner follow‑up system that promotes repeat and referral business, contributing to customer satisfaction.
• Continuously learn about product updates, features, accessories, inventory, and their benefits to the customer.
• Commit to customer satisfaction and consistently strive to meet or exceed dealership standards.
• Establish personal productivity goals and develop strategies to achieve them.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.
• Perform additional duties as assigned.
• Demonstrate behaviors aligned with the Company’s values in all interactions with customers, coworkers, and vendors.
• Support online customers by setting appointments.

Qualifications

• Minimum of 1 year of telephone experience.
• 3–6 months of previous professional experience in over‑the‑phone customer service or sales (inside sales, telemarketing, etc.) is a plus.
• Excellent telephone, writing, and typing skills.
• Strong computer and internet skills, including the Microsoft Office suite.
• Automotive experience is a plus.
• Engaging, inquisitive, and eager to help with a positive attitude.
• Driven, passionate, and confident in achieving success.
• Ability to work in a performance‑ and process‑driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time‑management skills.
• Professional appearance and work ethic.
• Self‑starter and self‑motivator.
• Bilingual ability is a plus.

Benefits

• Competitive pay
• Health, dental, vision, and life insurance
• 401(k) retirement plan
• Health & wellness program
• Community involvement opportunities
• Company‑paid vacation and holidays