Sales BDC Manager: Lead Vehicle Appointments & Coaching

Kenwood Dealer Group; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Kings Toyota in the Cincinnati area is seeking a hands-on Sales Business Development Manager to lead the BDC team, set daily priorities, and coach staff. You will drive timely lead response for new and used vehicles and partner with sales managers to ensure smooth handoffs and strong appointments.

With a focus on improvement and accountability, you will measure performance using VinSolutions and keep CRM data accurate to boost monthly results and showroom visits.

Qualifications

• 2+ years of vehicle sales experience.
• Exceptional organization, follow-through, and calm judgment in a high-volume environment.
• A track record of leading people, coaching performance, and building accountability.
• Confidence turning reports and measurable results into practical coaching.
• Strong communication skills and a customer-first approach.
• Automotive sales management or finance experience preferred.
• Five or more years in the automotive business or a high-volume call center preferred.
• Experience with VinSolutions or a comparable CRM is a plus.

Responsibilities

• Coach and motivate BDC representatives with daily direction, useful feedback, and clear expectations.
• Drive timely lead response and customer follow‑up for new and used vehicles.
• Help the team set and confirm appointments with the right shopping details and arrival location.
• Partner with sales managers on vehicle availability, appointment coverage, and smooth handoffs.
• Use VinSolutions to measure response, contact, appointments, verified shows, and follow‑up opportunities.
• Keep CRM records and appointment outcomes accurate, then use the results to improve each month.

Skills

Leadership

Coaching

Organization

Communication

Customer-first approach

High-volume environment

Accountability

Performance coaching

Tools

VinSolutions

Job description

Kings Toyota in the Cincinnati area is seeking a hands-on Sales Business Development Manager to lead the BDC team, set daily priorities, and coach staff. You will drive timely lead response for new and used vehicles and partner with sales managers to ensure smooth handoffs and strong appointments.

With a focus on improvement and accountability, you will measure performance using VinSolutions and keep CRM data accurate to boost monthly results and showroom visits.