Sales Associate, Luxury Jewelry

Brilliant Earth; Beverly Hills (CA); Vor Ort; USD 33.000 - 36.000; Vollzeit

Zusammenfassung

Brilliant Earth seeks a Sales Associate, Luxury Jewelry to welcome clients in Beverly Hills. As a Jewelry Consultant you will guide customers through the life of the sale via in-person appointments, walk-ins, phone, and live chat, delivering a personalized luxury experience.

You will manage high-volume leads, meet sales targets, and act as a brand advocate focused on sustainability. This in-person role requires weekend availability and a passion for customer service.

Qualifikationen

• Passion for the customer and delivering exceptional experiences.
• Drive to exceed goals and targets.

Aufgaben

• Guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable experiences.
• Manage a high volume of incoming sales inquiries via email, live chat, and phone to attain revenue targets and deliver luxury service.
• Proactively greet and assist customers in the purchasing process and in post-sale activities.
• Conduct post-sale appointments for pickups, exchanges, and resizing inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback to continuously improve experience and sales performance.
• Enforce showroom policies to ensure a safe, pleasant environment and product security.
• Open and/or close the showroom and waiting area.
• Use ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, supporting our sustainable, transparent jewelry mission.

Kenntnisse

Customer focus

Sales mindset

Tools

ERP system

Jobbeschreibung

Sales Associate, Luxury Jewelry (Jewelry Consultant) - Beverly Hills, CA

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here !

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Beverly Hills location.

The targeted budget for this position is $24-26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you’ll do:

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed