Jewelry Sales Consultant

Rinvio Recruitment; Palo Alto (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A luxury jewelry company in Palo Alto is seeking a Jewelry Consultant to provide exceptional customer experiences and exceed sales goals. Candidates must enjoy helping customers, possess strong sales skills, and maintain attention to detail. This in-person position involves assisting customers through various buying processes and ensuring a memorable experience in the showroom.

Qualifications

• Enjoy helping people and providing a great experience.
• Aim to exceed sales targets.
• Organized with attention to detail in fast-paced settings.

Responsibilities

• Help customers through the buying process in various ways.
• Meet sales goals while providing a luxury experience.
• Assist customers during their showroom visit.

Skills

Customer service

Sales skills

Communication skills

Attention to detail

Teamwork

Job description

Our Jewelry Consultants offer a wonderful experience for customers.

As a Jewelry Consultant, you will help customers through the buying process using different platforms: in‑person meetings, virtual appointments, phone calls, or live chat! You will help customers find their perfect jewelry from our luxury collection.

By meeting and exceeding sales goals in a busy environment, this team creates special moments and shares in the joy of our customers' lives. Want to know what a typical day is like?

The best candidate for this job can work full‑time and is available on weekends.

This position is in‑person at our Palo Alto, CA showroom.

Job Duties

• Use your sales skills and product knowledge to help customers make buying decisions, creating a memorable and personalized experience for each person.
• Handle a lot of incoming sales requests through email, live chat, and phone calls to meet your sales goals while providing a luxury experience fitting for our high‑quality products.
• Welcome and assist customers when they arrive, making their experience special and personal.
• Follow up with customers after their purchase to help with pick‑ups, exchanges, resizing, and any other questions they may have.
• Call customers to confirm their appointments and answer any questions they have before their visit.
• Look at customer feedback and online reviews, and work with your leaders to improve the customer experience and your sales performance.
• Ensure a safe and pleasant environment for everyone in the showroom and keep products secure.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate with others.
• Be a brand supporter, sharing our mission to create a more sustainable and compassionate jewelry industry.

What You Need

• A love for customers. You genuinely enjoy helping people and do your best to provide them with a great experience.
• A desire to achieve goals. You enjoy challenges and aim to exceed your sales targets.
• Attention to detail. You understand that the little things matter most to our customers during their important moments. You are organized and pay attention to details in a fast‑paced setting.
• Good communication skills. You can express your thoughts clearly and politely, whether speaking to a customer or coworker in person, over email, or through chat.
• Team player. You believe that working together is the best way to make a positive change in the jewelry industry!