Jewelry Sales Consultant

77 consultants; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading jewelry retail company in Brooklyn, NY is seeking a Jewelry Sales Consultant to enhance the customer buying experience. You will assist customers through their journey, from in-person meetings to virtual appointments, while aiming to exceed sales targets. The ideal candidate is detail-oriented and has strong communication skills, ensuring every customer feels valued. This full-time position includes weekends and emphasizes teamwork in a luxurious setting.

Qualifications

• Passion for helping customers and delivering exceptional service.
• Ability to exceed sales goals and overcome challenges.
• Strong attention to detail in a busy work environment.

Responsibilities

• Assist customers during their buying journey in person and online.
• Handle sales inquiries through various communication channels.
• Create unique and memorable experiences for each customer.

Skills

Customer service

Sales techniques

Attention to detail

Good communication

Teamwork

Job description

Jewelry Sales Consultants create wonderful experiences for customers.

As a Jewelry Consultant, you will help customers throughout their buying journey using our sales platforms: in-person meetings, virtual appointments, phone calls, or live chat! These team members help customers find the perfect jewelry from our luxury collection.

By reaching and surpassing sales goals in a busy environment, this team makes each customer’s special moments even happier.

We are looking for someone who can work full-time, including weekends.

This job is in-person at our Brooklyn, NY showroom.

Job Duties

• Use sales techniques and knowledge about our products to help customers make choices during appointments and walk-in visits, making each experience unique and memorable.
• Handle many incoming sales inquiries through email, live chat, and phone calls to meet your sales goals, making sure customers enjoy a luxury experience that matches our high-quality products.
• Welcome and assist customers during their purchase, creating a special one-on-one experience with each person.
• Follow up with customers after they buy jewelry to help with pick-ups, exchanges, resizing, or any questions they have.
• Call customers to confirm their showroom appointments and answer any questions they might have before their visit.
• Review customer feedback and online comments, working with your team leaders to improve customer experience and your sales results.
• Ensure a safe and pleasant environment for all customers in the waiting area and help keep the jewelry secure.
• Open and close the showroom and waiting area as needed.
• Use our system to manage your tasks and communicate with other team members.
• Promote our brand by sharing our goal of creating a sustainable, transparent, and caring jewelry industry.

Requirements

• A love for helping customers. You aim to provide the best experience for everyone who visits.
• A desire to reach and exceed goals. You enjoy challenges and strive to exceed your sales targets.
• Attention to detail. You understand that little things matter when it comes to our customers' important moments and you pay close attention to details in a busy work setting.
• Good communication skills. You express yourself well, whether speaking with customers or teammates in person, by email, or through chat.
• Team player. You know that to change the jewelry industry for the better, we must all work together!