Jewelry Consultant

Brilliant Earth; Santa Monica (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Career growth opportunities

Employee discounts

Mental wellness perks

401(k) matching

Paid time off

Medical, dental, and vision insurance

Job summary

Brilliant Earth is seeking a Jewelry Consultant in Santa Monica, CA to provide exceptional customer experiences and guidance throughout the sales process. Responsibilities include managing sales leads, assisting customers, and achieving sales targets. Candidates should exhibit a passion for service, strong communication skills, and a detail-oriented mindset. This full-time position offers competitive hourly pay and various employment benefits including medical and dental insurance, as well as paid time off.

Qualifications

• Passion for providing exceptional customer experience.
• Drive to exceed sales goals.
• Strong communication skills across multiple platforms.
• Collaborative mindset and detail-oriented.

Responsibilities

• Guide customers through the sale process with personalization.
• Manage high volume of sales leads via various platforms.
• Assist customers with inquiries during and after purchases.
• Communicate effectively with customers about appointments.

Skills

Customer service

Sales strategies

Communication skills

Detail-oriented

Team collaboration

Job description

Jewelry Consultant – Santa Monica, CA

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the entire sale process through our engaging sales platforms: in‑person and virtual appointments, phones, or live‑chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives.

Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here!

Work Info

The role is full‑time with weekends, in‑person at the Santa Monica location.

Targeted budget for this position is $20–$22 per hour. Compensation may be adjusted at any time at the discretion of the company.

What You’ll Do

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
• Proactively greet, check‑in, and assist customers in the purchasing process.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

• A passion for the customer; you go above and beyond to provide the best possible experience.
• A drive to exceed goals; you love a good challenge and aim to exceed your sales targets.
• A keen eye for detail; you understand the little things that count in customers’ biggest moments.
• Strong communication skills; clear and concise in person, email, or chat.
• A collaborative mindset; you’re a team player who believes we all must work together to transform the industry.

What We Offer

• Career Growth – regular 1‑on‑1s, training, and an annual 360 review process.
• Consistent weekly hours with two consecutive days off.
• Diverse, mission‑minded team committed to transparency, sustainability, compassion, and inclusion.
• Lifestyle Spending Account – reimbursements for eligible wellness expenses.
• Continued Education – company‑sponsored learning and tuition reimbursement for role‑specific trainings.
• Employee Discounts – generous discount on our jewelry.
• Sales Incentive Programs – incentive programs to recognize and reward sales performance.
• Mental Wellness Perks – access to mental health resources, self‑care apps, seminars, and an Employee Assistance program.
• Giving Back and Volunteer Opportunities – local initiatives and volunteering time together.
• Medical, Dental, and Vision – multiple plans, including a $0 monthly premium option for employee health insurance with employer HSA contributions.
• 401(k) match – generous match to help save for the future.
• Paid Time Off – accrue 3 weeks of PTO in the first year.
• Parental Leave – paid parental leave to bond and care for new additions.
• Disability and Life insurance – 100% employer‑paid.
• Pre‑Tax Commuter Benefits.

How To Apply & What To Expect

If you are interested, send a resume and cover letter explaining why you want to join our mission and team. Please include a sentence about your favorite shape of diamond.

If selected, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with a leader.

Equal Employment Opportunity

Brilliant Earth recognizes the value of diversity and inclusion and is committed to maintaining a work environment and hiring process that is free of harassment or discrimination. We comply with all applicable equal‑employment‑opportunity laws.

Legal notices for applicants in Los Angeles, San Francisco, Philadelphia, Massachusetts, and Maryland are provided by state laws as part of the application process.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, contact [e-mail].