Luxury Retail Sales Associate

The Retail Network; Roseville (CA); On-site; USD 43,000 - 53,000; Full time

Job summary

A luxury ecommerce jeweler seeks a Customer Experience Specialist to create personalized shopping experiences in Roseville, CA. The role focuses on assisting customers through their purchasing decisions and conducting in-person appointments in a beautiful showroom. Ideal candidates will have sales and customer service experience but jewelry knowledge is not required, as full training is provided. The position includes a starting rate of $23/hour and a $7,000 annual target bonus, with a requirement to work both weekend days.

Qualifications

• Preferred background in sales and customer service, ideally in retail or e-commerce.
• Excellent communication skills verbally and in writing.
• Goal-oriented with experience in achieving sales metrics.

Responsibilities

• Create memorable experiences for customers via phone, email, and live chat.
• Guide customers in purchasing decisions, including custom designs.
• Conduct in-person appointments in a luxury showroom.

Skills

Sales experience

Customer service

Excellent communication

Critical thinking

Time management

Education

BA degree or equivalent

Job description

Overview

Our client is a luxury ecommerce jeweler with "by appointment" showrooms throughout the US including a beautiful location in Roseville, CA.

This is an ideal job for someone who loves to share memorable moments with their customers and has experience in sales, hospitality, restaurant, etc.

Starting rate is $23/hour plus annual target bonus of $7,000.

You MUST be able to work both weekend days, with 2 consecutive weekdays off. Sorry, no exceptions.

Jewelry experience is NOT required. Full company paid training provided.

Customer Experience Specialists are dedicated to providing an exceptional experience for every customer. The goal of the Sales and Customer Experience team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will have the opportunity to have a clear impact on the company’s growth while developing your sales and service skills.

Responsibilities

• Create memorable and personalized experiences for customers by providing support and responding to customer inquiries over phone, email, and live chat
• Assist and guide customers through multiple purchasing decisions such as custom design orders and diamond options
• Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly one on one experience in a luxury goods environment
• Consistently seek ways to improve the customer experience while adding value to the sales team
• Actively participate in weekly sales meetings
• Collaborate across departments on special projects in order management, inventory, merchandising, and fraud prevention efforts

Qualifications

• BA degree or equivalent preferred but not required
• Sales & customer service experience in a retail and/or e-commerce position preferred
• Excellent written and verbal communications
• Goal oriented and experienced achieving sales metrics and KPI's
• Ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• Team player with an ability to work collaboratively
• Interest in socially and environmentally responsible organizations and products