Sales Lead, Luxury Jewelry

Brilliant Earth; Beverly Hills (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Employee Discounts

401k match

Paid Time Off

Parental Leave

Job summary

Brilliant Earth is seeking a Sales Lead for Beverly Hills, CA to guide customers through in-person and virtual appointments and mentor teammates. This role emphasizes luxury service, high-volume lead management, and brand advocacy for sustainable jewelry.

Responsibilities include coaching others, reviewing feedback, and collaborating with leaders to enhance sales performance while traveling to support other showroom locations. The position is in-person at our Beverly Hills showroom.

Qualifications

• 1+ years of demonstrated high-achieving sales in luxury retail or omni-channel environments.
• Experience managing people in retail, leadership, or keyholder roles is a plus.
• Desire to coach teammates and improve team performance.
• Passion for helping customers and creating exceptional service experiences.
• Strong organization, execution, problem solving and process improvement.

Responsibilities

• Guide customers to purchase via in-person and virtual appointments, delivering personalized experiences.
• Manage high volumes of incoming sales leads to meet individual and team targets.
• Respond to online inquiries via live chats and phone with a luxury customer focus.
• Review customer feedback and work with leadership to improve experience and sales.

Skills

Luxury retail sales

Customer service

Mentoring

CRM software

Communication

Team leadership

Education

High school diploma

Tools

CRM software

POS systems

Job description

Sales Lead, Luxury Jewelry (Jewelry Lead) - Beverly Hills, CA

Our Jewelry Leadsprovidean exceptional experience for every Brilliant Earth customer.As a Jewelry ConsultantLead,you will guidethe customer through the life of the sale through our engaging sales platforms, as well as provide mentorship and guidance to teammates.These team membersassistour customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experienceswhilesharingthe happiest moments of our customers' lives.Curious about a day-in-the-life? Learn more on our blog here or learn about Oval Diamonds fromour team member,Kelly, here !

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Beverly Hills showroom.

The targeted budget for this position is $26-31. This compensation budget range may be adjusted at any time at the discretion of the company.

Whatyou’lldo:

• Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Travel to support other showroom locations.
• Support onboarding new Jewelry Consultants through shadowing daily activities, as well as providesupport for continuing education.
• Participate in mentorship and training programs, providing dedicated support and guidance to new and existing Jewelry Consultants.
• Act as Assistant Manager on site, as needed, including but not limited to: assigning appointments, scheduling and sales dashboard oversight, and escalation management.

What You Have:

• 1+ years ofdemonstratedhigh-achieving performance in a sales-based retail position (luxury and/or omni-channel experience, preferred)
• Experiencemanaging people in retail or direct to consumer sales, store leadership or keyholder experience a plus
• Dedicated desire to coach and mentor to set teammates up for success and continuously improve team performance
• A true passion for helping people and creating positive customer service experiences
• Highly organized with focus on execution, problem solving, and improving processes
• Motivated self-starter with high efficiency work style, whilemaintainingattention to detail
• Excellent written and verbal communications
• Ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• Team player with an ability to work collaboratively to achieve business goals
• Robust CRM software experience
• Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts
• Interest in socially and environmentally responsible organizations and products

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities forcareergrowth! In addition, we offer competitive compensation anda robustbenefits package, including:

• Career Growth.We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule.We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team.We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
• Lifestyle Spending Account.At Brilliant Earth, we're committed to your well-being. Enjoycompany reimbursements for eligible wellness expenses, such as gym memberships,massage, counseling, and more!
• Continued Education.Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts.As an employee at Brilliant Earth, you’ll receive a generousdiscount on our jewelry.
• Sales Incentive Programs.Incentive programs to recognize and reward performance.
• Mental Wellness Perks.We offer access to mental health resources, such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programs,our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision.We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2ndmonth!
• 401k match.We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off.We know it’s important to recharge and relax - you’ll accrue 3 weeksof PTO in your first year.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance.100% employer-paid.

More About Us

At Brilliant Earth , our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.

Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis.

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].