Sales Associate - E-commerce Platforms

Placements24; Riverton (UT); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Comprehensive training programs

Medical aid and provident fund

Job summary

Placements24 is seeking a Sales Associate in Upington to support the sales team by handling inquiries, processing orders, and delivering excellent customer service. You’ll work closely with clients and internal teams to ensure a smooth sales process and satisfaction.

The ideal candidate is organized, detail-oriented, and eager to grow in the e-commerce space, with solid MS Office skills and a basic CRM familiarity. Training and career progression opportunities are provided.

Qualifications

• High school diploma or equivalent; some college is beneficial.
• Excellent written and spoken communications.
• Strong organization and attention to detail.
• Proficient in MS Office; familiarity with CRM is a plus.
• Ability to work collaboratively in a team in Upington.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist clients in understanding platform features and benefits.
• Process sales orders accurately and efficiently.
• Support sales team in preparing proposals and presentations.
• Maintain customer records and update databases.
• Follow up with clients to ensure satisfaction after sale.
• Collaborate with marketing on customer outreach initiatives.
• Identify upsell or cross-sell opportunities.
• Troubleshoot and resolve basic order or service issues.

Skills

Communication skills

Interpersonal skills

MS Office

CRM familiarity

Multitasking

Teamwork

High school diploma

Some college beneficial

Interest in e-commerce

Education

High school diploma or equivalent

Some college education beneficial

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client, a rapidly growing e-commerce solutions provider, is looking for an enthusiastic and detail-oriented Sales Associate to join their team in Upington, Northern Cape. This role is crucial for supporting the sales team by managing customer inquiries, processing orders, and providing excellent customer service. You will be working closely with clients and internal departments to ensure a smooth sales process and customer satisfaction. This is an ideal opportunity for an individual starting their career in sales or looking to gain experience in the e-commerce sector within a supportive team environment. The role requires strong organizational skills and a commitment to delivering high-quality service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist prospective clients in understanding our e-commerce platform features and benefits.
• Process sales orders accurately and efficiently.
• Provide support to the sales team in preparing proposals and presentations.
• Maintain customer records and update sales databases.
• Follow up with clients to ensure satisfaction after the sale.
• Collaborate with the marketing team on customer outreach initiatives.
• Identify opportunities for upselling or cross-selling relevant services.
• Troubleshoot and resolve basic customer issues related to orders or services.

Requirements

• Previous experience in a sales support, customer service, or administrative role is advantageous.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software is a plus.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent required; some college education is beneficial.
• A genuine interest in e-commerce and online business solutions.
• Ability to work collaboratively within a team environment in Upington.

Benefits

• Competitive entry-level salary with potential for performance-based increases.
• Opportunity to learn and grow within the e-commerce industry.
• Comprehensive training programs.
• Contribution to medical aid and provident fund.
• Be part of a supportive and dynamic team.
• Exposure to innovative online business solutions.
• Clear pathways for career progression within the sales department.