Sales Associate / Customer Service Representative

Drybar Shops; Newport Beach (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Flexible scheduling

Free monthly services

Retail product discounts

Starting at $18/hour

Employee meals per shift

Balboa Bay Resort perks

Job summary

Drybar is seeking a Sales Associate / Guest Experience Specialist in Newport Beach to greet guests, help them find products, and deliver an unforgettable Drybar experience. The role focuses on customer service, driving sales, and creating a welcoming atmosphere.

You’ll be the friendly face of the shop, manage appointments and transactions, promote memberships and services, and work in a fast-paced, beauty-focused environment with ongoing training and opportunities to grow.

Responsibilities

• Create a fabulous first impression by warmly greeting guests and making them feel welcome from the moment they arrive.
• Deliver exceptional customer service by anticipating guest needs and going above and beyond to create a memorable visit.
• Drive sales and achieve goals by confidently recommending memberships, retail products, and available services.
• Keep the front desk running smoothly by managing appointments, checking guests in and out, and processing transactions accurately.
• Be a problem solver by handling guest concerns professionally and finding solutions with the appropriate support.
• Support your team by communicating effectively, staying organized, and helping maintain a clean, polished, and welcoming shop.
• Bring the Drybar energy by creating a positive, upbeat environment where guests and team members love to be.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Overview

Sales Associate / Guest Experience Specialist

Love beauty, connecting with people, and creating unforgettable experiences? Your next opportunity is waiting at Drybar!

At Drybar, our philosophy is simple: focus on one thing and be the best at it. For us, that's blowouts! No cuts. No color. Just blowouts.

But we're about more than great hair. We're about confidence, connection, and creating an amazing experience for every guest who walks through our doors. We're looking for an enthusiastic, outgoing, and sales-driven Sales Associate / Guest Experience Specialist who loves making people feel welcome and can turn an ordinary visit into an extraordinary experience.

If you thrive in a fast-paced environment, enjoy helping people find products they love, and have a passion for delivering exceptional customer service, we'd love to meet you!

WHY YOU'LL LOVE WORKING AT DRYBAR

We believe work should be rewarding, fun, and full of opportunities to grow!

Competitive compensation with earning potential based on commission sales

Free monthly services - enjoy a little Drybar pampering yourself!

Retail product discounts on the products you love

Flexible scheduling options

Ongoing training and development to help you build your skills and confidence

A fun, energetic, beauty-focused environment where no two days are exactly alike!

One free employee meal per shift

Starting hourly rate of 18/hr

Employee perks through the Balboa Bay Resort

WHAT YOU'LL DO

As a Drybar Sales Associate / Guest Experience Specialist, you’ll be the welcoming face of our shop and a key part of creating the signature Drybar experience.

Your responsibilities will include:

• Create a fabulous first impression by warmly greeting guests and making them feel welcome from the moment they arrive.

• Deliver exceptional customer service by anticipating guest needs, answering questions, and going above and beyond to create a memorable visit.

• Drive sales and achieve goals by confidently recommending memberships, retail products, and available services that fit each guest’s needs.

• Keep the front desk running smoothly by managing appointments, checking guests in and out, and processing transactions accurately.

• Be a problem solver by handling guest concerns professionally and finding solutions with the appropriate support when needed.

• Support your team by communicating effectively, staying organized, and helping maintain a clean, polished, and welcoming shop.

• Bring the Drybar energy! Help create a positive, upbeat environment where guests and team members love to be.

READY TO JOIN THE DRYBAR FAMILY?

Bring your personality. Bring your people skills. Bring your sales energy. Let's make every guest's day a little more fabulous!

Legal Disclaimer

©2023 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.