Sales Associate / Customer Service Representative

Drybar Shops; Glendale (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Drybar is hiring immediately for retail sales associates to provide outstanding customer service and guide clients from check-in to check-out, upholding Drybar standards and creating a memorable experience.

Ideal candidates bring 1+ years in a fast-paced customer service role, familiarity with POS systems, and a professional image. High school diploma or equivalent required; salon/spa experience preferred.

Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment.
• Previous experience with Point of Sale Systems strongly preferred.
• Previous salon/spa experience preferred but not required.
• High school diploma or equivalent.
• Promote a professional and brand-appropriate image.
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts.

Responsibilities

• As a store associate, leading the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.

Skills

Customer service

Sales experience

POS systems

Salon/spa experience

Education

High school diploma or equivalent

Tools

Point of Sale Systems

Job description

Overview

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

Hiring immediately! We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

So here’s our questions for you...Do you hold the power to…

…make anyone smile?

…befriend strangers?

…turn around a failing customer experience?

…remember names and faces?

…do five things at one time?

Did you answer yes to the above?...Then we wanna meet you and we are hiring immediately!

Here is what Drybar Bartenders (retail sales associates / customer service representatives) are responsible for each day:

• As a store associate, leading the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.

Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Promote a professional and brand-appropriate image
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.