Lead Sales Associate / Customer Service Representative

Drybar Shops; Walnut Creek (CA); On-site; USD 48,712,000 - 77,366,000; Full time

Benefits offered by this job

Competitive pay: $17-$27/hr

Paid time off

Flexible hours

Discounts on retail products

Ongoing training & career growth

Job summary

Drybar Shops is seeking enthusiastic Sales Associates to deliver outstanding customer service in a fast-paced retail environment. This role focuses on blowout services and retail product guidance, with compensation opportunities and career growth.

Ideal candidates have 1+ years in customer service, experience with POS systems, and the ability to multitask while maintaining a friendly, professional demeanor. Flexible hours and potential bonuses are available.

Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment.
• POS experience strongly preferred
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills

Responsibilities

• Provide excellent customer service to clients in a fast-paced retail environment.
• Operate the POS system and handle transactions accurately.
• Assist customers with product recommendations and upselling.
• Maintain professional demeanor under pressure and multitask during shifts.

Skills

Customer service

Problem solving

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Point of Sale (POS) Systems

Job description

Overview

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

Sales Associate / Customer Service Representative Benefits:

• Competitive compensation plan with potential to make between $17-$27 per hour depending on performance
• Paid Time Off, vacation and sick
• Membership and retail sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

Sales Associate / Customer Service Representative Qualifications:

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.