Sales Associate / Customer Service Representative

Drybar Shops; Gilbert (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Training provided

Job summary

Drybar is hiring immediate, fantastic retail sales associates to provide exceptional customer service. Bartenders guide the client experience from check-in to check-out, maintaining a high-energy atmosphere and ensuring accurate reservations and client data.

Join a fast-paced team focused on outstanding service and guest satisfaction. Ideal candidates have 1+ years in customer service, strong communication, and a professional brand image.

Qualifications

• 1+ years in a fast paced, customer service centric environment.
• Experience with Point of Sale systems preferred.
• Promote a professional and brand-appropriate image.

Responsibilities

• Lead the client experience from check-in to check-out, upholding Drybar standards.
• Set a positive shop atmosphere and host the day like a party.
• Manage shop flow between clients and staff in a constructive manner.
• Serve as subject matter expert in the reservation system and client profiles.
• Book and rebook appointments, addressing clients by name.
• Troubleshoot reservation issues and optimize appointments to fit business needs.

Skills

Customer service

Leadership mindset

Strong communication

POS experience

Education

High school diploma or equivalent

Tools

Point of Sale Systems

Job description

Overview

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

Hiring immediately! We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!

So here’s our questions for you...Do you hold the power to…

…make anyone smile?

…befriend strangers?

…turn around a failing customer experience?

…remember names and faces?

…do five things at one time?

Did you answer yes to the above?...Then we wanna meet you and we are hiring immediately!

Here is what Drybar Bartenders (retail sales associates / customer service representatives) are responsible for each day:

• As a store associate, leading the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as subject matter expert in the reservation system.
• Ensuring client information is entered in with accuracy and timeliness.
• Rebooking appointments during check out while addressing clients by name.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Engaging clients and serving complimentary beverages.
• Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintaining clear communication with Shop Management about overall shop operations
• Educating clients on Drybar products and tools and replenish after sell through.
• Upholding Drybar’s 10 Core Values.
• Being on time for scheduled shifts.
• Other duties and projects as assigned by Manager or Manager on Duty.

Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Understand the importance of providing amazing customer service
• Promote a professional and brand-appropriate image
• Strong communication skills and strong presence
• Self-starter with a leadership mentality
• Pleasant and positive demeanor
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
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