Sales Associate - 5th Ave Boutique

Hublot; New York (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Full benefits

Commissions

Job summary

Hublot's flagship boutique in Manhattan, NY seeks a Sales Associate to provide outstanding customer service and drive store sales while upholding the brand's premium experience. You will work to build client relationships, manage CRM, and participate in brand events to enhance visibility.

The role emphasizes product knowledge, teamwork, and achieving targets in a luxury setting. 3+ years of luxury retail experience and a passion for watches are highly valued; full-time position with benefits and

Qualifications

• 3+ years retail experience with the majority of time spent in luxury
• Previous experience in Watch industry desired
• Proactive, independent and team spirit
• Highly professional manner and customer service skills
• Ability to develop extensive brand and product knowledge
• Able to meet sales targets and to work effectively within a team

Responsibilities

• Professionally handle and advise customers, achieving store sales targets
• Merchandise displays and maintain high store standards
• Provide high-quality service face-to-face and over the phone
• Complete sale documentation and use till/stock systems
• Alter and fit customers' watches
• Maintain product and brand knowledge
• Attend and contribute to brand events
• Build client relationships and develop client book
• Capture client information and update CRM
• Support Instagram content for the boutique
• Assist in open/close procedures
• Provide in-store after-sales service with the after-sales team

Skills

Luxury retail experience

Customer service

Team player

Brand knowledge

Job description

A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot’s trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.

As a committed and dedicated member of the team, the Sales Associate plays a key role in helping the boutique to achieve success through the achievement of team targets. Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to achieve a positive brand experience for the clients and repeat sales.

ESSENTIAL JOB FUNCTIONS

• Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
• Merchandising displays and ensuring high standards are maintained within the store
• Provide high quality service to customers face-to- face and over the telephone
• Completing sale documentation and efficient use of internal till and stock systems
• Altering and fitting customers watches
• Maintain high level of product and brand knowledge
• Attend and contribute to brand events
• Build client relationships and develop client book
• Capturing clients and potential client’s information and complete CRM database
• Supporting in Instagram posting of the boutique when needed by creating content
• Support in open and closing procedure of the boutique
• Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction

Profile:

• 3+ years retail experience with the majority of time spent in luxury
• Previous experience in Watch industry desired
• Proactive, independent and team spirit
• Highly professional manner and customer service skills
• Ability to develop extensive brand and product knowledge
• Able to meet sales targets and to work effectively within a team

Full Time Regular position with full benefits

Location: Manhattan, New york

Salary Range: $58.000 - $72.000 Annually + Commissions