Sales Associate- Soho

US04 Richemont North America, Inc.; New York (NY); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Medical, dental and vision programs

401(k) with employer match

Paid time off

Job summary

US04 Richemont North America, Inc. is seeking a Sales Ambassador to achieve sales targets and provide exceptional client experiences in a luxurious retail setting. This role requires strong interpersonal skills and a professional demeanor while ensuring a high level of service.

The ideal candidate will possess 2 to 5 years of luxury retail experience, be detail-oriented, and have the ability to work weekends. Benefits include medical coverage, retirement plans, and paid time off, with an expected hourly range of $26-$29.

Qualifications

• 2 to 5 years of previous experience in luxury retail.
• Ability to work in a fast-paced retail store environment.
• Genuine Maison Ambassador; uphold Cartier image with a professional demeanor.

Responsibilities

• Achieve and exceed monthly sales targets.
• Provide outstanding customer service.
• Cultivate new and existing client relationships.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Luxury Retail Experience

Education

College degree preferred

Tools

MS Office

SAP

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Objective/Mission

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Key Responsibilities

• Consistently achieve and/or exceed the monthly sales target as directed by management.
• Provide outstanding customer service by greeting and acknowledging every customer, maintaining high standards and demonstrating solid product knowledge before, during and after sales.
• Adapt approach according to the client’s needs and motivations, negotiate and handle objections with ease.
• Assist and support after‑sales clients in accordance with Maison values and act as a referent, providing recommendations for an exceptional experience.
• Remain current on industry news and competitor activity.
• Cultivate new and existing client relationships through exceptional service and Maison‑specific CRM initiatives, partnering with Management to develop a plan for clients and prospects.
• Capture client data accurately for follow‑up and relationship building, utilizing available tools.
• Resolve client issues/concerns appropriately and, when needed, elevate to Management.
• Partner with Management to support and participate in in‑store and off‑site events and networking.
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set‑up and breakdown of the boutique, and communicate any maintenance issues.
• Help with merchandising, daily maintenance of displays and back‑stock.
• Participate in daily and annual inventories and cycle counts to prepare for audits.
• Assist with special projects (e.g., price changes, supporting back‑office responsibilities, etc.).

Job Profile

Education: College degree preferred.

Required Experience

Must be able to work Saturdays and Sundays consistently in addition to one weekday. 2 to 5 years of previous experience in luxury retail.

Technical Skills

• Ability to work in a fast‑paced retail store environment.
• Computer and internet savvy; MS Office experience required; SAP knowledge preferred.

Personal Skills & Abilities

• Additional language skills are a plus.
• General knowledge of timepiece movements preferred.
• Excellent interpersonal and communication skills.
• Strong understanding of Customer Service needs and priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Genuine Maison Ambassador; uphold Cartier image with a professional demeanor at all times.
• Self‑starter with a team‑player approach.
• Must be available to work retail hours, including weekends, and to travel for trainings, client events, conferences.

Benefits

• Medical, dental and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits and 401(k) with employer match.
• Paid time off and employee assistance program.

Expected hourly range: $26‑$29 per hour (commission and overtime eligible). Salaries will be negotiated based on relevant skills and experience.