Assistant Boutique Director - Houston

Hublot; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Hublot North America seeks an Assistant Boutique Director for our Dallas boutique to support the Boutique Director in all operations and staff management. You will drive exceptional customer service, uphold brand standards, and oversee inventory, events, and CRM activities.

Ideal candidates have 5+ years in luxury retail with 2+ years in a management role, strong leadership, and excellent organization. This role is on-site in Dallas, reporting to the North America Retail team.

Qualifications

• Bachelor’s degree preferred and minimum 5 years of related experience.
• Previous retail luxury experience required.
• Minimum of 2 years in a retail management role.
• Strong organizational skills and leadership ability.

Responsibilities

• Assist Boutique Director in all operations of the Dallas boutique.
• Manage staff performance and daily floor activities.
• Maintain brand integrity and HQ display guidelines.
• Oversee client service, CRM updates, and after-sales support.
• Lead events, activations, and boutique networking.
• Provide weekly sales and operations reports and insights.
• Mentor Sales Associates in customer service and procedures.
• Act as on-floor manager when Boutique Director is absent.

Skills

Retail management

Leadership

Customer focus

Team management

Organization

Communication

Education

Bachelor's degree

Job description

A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot's trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.

Are you willing to join a creative and innovative Retail luxury team? Hublot North America looking for an Assistant Boutique Director for our Dallas boutique.

MISSION:

The Assistant Boutique Director is responsible for assisting the Boutique Director in all operations of the Hublot boutique, as well as in managing the staff, to maximize the boutique performance.

• Provide the highest level of customer service in all areas of negotiation, client satisfaction and after-sales service
• Ensure the integrity of the brand in the boutique according to HQ standards
• Ensure daily display follows HQ guidelines and rotation on a regular basis
• Back office and administration
• Weekly reporting on boutique sales and operations
• Provide necessary feedback on inventory mix, stock orders and inventory controls
• Manage logistics of returns and after-sales inventory
• Assist in focusing the team on financial targets of the boutique, including sales, discounts and inventory
• Events, activations and networking
• Assist in all logistic of boutique event organized by the brand
• Ensure boutique Instagram account is updated following the HQ guidelines
• CRM: ensure customer database is up to date and provide necessary information Management
• Provide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followed
• Acting manager on the floor when Boutique Director is not present in the boutique

PROFILE

• Bachelor’s degree preferred and minimum 5 years of related experience
• Previous retail luxury experience required
• Minimum of 2 years in a retail management role and previous experience in assisting manage a store required
• Strong organizational skills
• Good leadership skills and team management
• High customer focus and strong interpersonal skills
• Thorough understanding of timepieces industry desired