Department Manager, Watches - Flagship, NYC

Tourneau|Bucherer; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Bucherer 1888 in New York seeks a Department Manager Watches to lead the watch business, deliver elevated client experiences, and drive growth with store leadership and HQ.

You will manage the Client Advisors, coordinate with partner brands, oversee activations, and develop monthly and yearly plans to surpass targets; strong CRM use and brand education required.

Qualifications

• 5–8+ years in high-end luxury retail with at least 2–3 years in management.
• Flexible schedule throughout the week.
• Proven sales achievement in luxury brands.
• Excellent interpersonal and communication skills.
• Ability to lead, motivate and drive sales in a team-driven environment.
• Proactive and results driven.

Responsibilities

• Actively partner with the Store Director and the HQ to develop and grow the watch business.
• With Store Director, maintain proactive communication with partner brands and focus on strategic brand development.
• Lead the team of Client Advisors in the watch department.
• Oversee daily inventory control and coordination with HQ Merchandising to optimize inventory.
• Be the in-store contact for brand representatives and launches of new brands.
• Develop activation plans with Store Director, HQ Merchandising and CRM/Marketing teams to drive brand growth.
• Use CRM to grow existing client relationships, focusing on cross-selling and client development.
• Communicate daily sales objectives and align with weekly/monthly targets.
• Recruit, coach and develop store staff to deliver outstanding client service and promote watch brands.

Skills

Luxury retail sales

Team leadership

Client development

Store operations

Foreign language

Job description

Job Title: Department Manager Watches
Reports to: Store Director
Division: Retail

Overview

The Department Manager Watches will act as an ambassador of Bucherer 1888 and be the key point person in driving and growing the watch business within the location.This individual is responsible for providing clients with an elevated shopping experience, exploring both their immediate and future needs. The Department Manager Watches exhibits the highest regard for delivering first in class service by promoting the company and brand partners to the client, and personally committing to further educate themselves to enhance their skills. Candidates must have a passion for watches, including the history of the industry. Be a global thinker and leader who is strategic and able to lead and develop the watch business.

Essential Job Responsibilities

• Actively partner with the Store Director and the HQ to develop and grow the watch business
• Together with the Store Director responsible to maintain proactive and ongoing communication with the partner brands while putting a strong focus on development of strategic key brands.
• Lead the team of Client Advisors in the watch department
• Daily inventory control and care of product, partnering with the Store Director and the HQ Merchandise department to optimize inventory and to react to trends and opportunity.
• In store point of contact for brand representatives
• Responsible for the successful launch and development of watch brands that are added to the assortment in close collaboration with the Store Director, HQ Merchandising and the local Marketing/Hospitality Manager and/or CRM Manager
• Responsible for regular in-store activations in close collaboration with the Store Director and the local Marketing/Hospitality Manager and/or CRM Manager to drive the development of the various watch brands.
• Development of monthly and yearly activation plans to achieve and exceed store and department targets
• Usage of the CRM to develop the business with existing clients, focus on cross-selling, up- selling and client development.
• Clearly communicate on a daily basis sales objective and how this relates to weekly and monthly targets.
• Work as a team with management and co-workers to achieve and exceed personal, store and department targets.
• Help and coach the team to acquire, build, develop and maintain active client relationships. Coach, develop and lead team members, providing just in time feedback on improving skillset and utilizing all available tools to grow the business.
• Share knowledge and motivate all store team members to promote different watch brands.
• To communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.
• To be professional, approachable, knowledgeable, and gracious in all interactions.
• To strive to be client service oriented to ensure a positive shopping experience
• Closely monitor store security
• Responsible for opening and closing of the store in alignment with company policies and processes
• Constantly recruit top talent who demonstrate outstanding client service
• Understand local competitors and equip all Client Advisors with this knowledge.

Qualifications

• 5-8+ years’ experience in high-end luxury retail sales and watches, with at least 2-3 years of management experience
• Must be able to work a flexible schedule throughout the week
• Fluency in a foreign language is a plus
• Proven sales achievement in luxury brands market
• Excellent interpersonal and communication skills
• Ability to lead, motivate and drive sales in a team-driven environment
• Good organization and learning skills
• Must be proactive and results driven

SALARY RANGE: $90,000 - $120,000 plus bonus

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.