Sales Associate

Jobtailor; Walnut Creek (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Anthropologie is seeking a customer-focused associate in Walnut Creek to engage shoppers with personalized conversations and provide a frictionless purchasing experience. You will connect with customers on the sales floor, share product recommendations, and help maintain stock and visual standards.

Responsibilities include staying informed on product knowledge, trends, and merchandising updates, while supporting omni order fulfillment and flexible hours, including nights and weekends.

Qualifications

• Customer service experience required.

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Skills

Customer service

Team player

Flexible hours

Product knowledge

Sales support

Genuine conversation

Relationship building

Collaboration

Inspiration

Tools

POS technology

Omni order fulfillment

Job description

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Requirements

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Core Competencies

Demonstrates strong customer service skills by engaging customers in personalized conversations and providing a frictionless shopping experience. Maintains operational standards while contributing to team success and staying informed on product knowledge and trends.

Highest-signal resume keywords

• Customer Service Experience
• Team Player
• Flexible Hours Availability
• Product Knowledge
• Sales Support

ATS Optimization Keywords

Soft Skills

• Genuine Conversation Initiation
• Relationship Building
• Collaboration
• Inspiration

Industry Keywords

• Anthro Brand Fan
• Visual Standards
• Operational Standards
• Merchandising Updates

Tools & Technologies

• Technology Utilization for Transactions
• Omni Order Fulfillment