Sales Associate

Jobtailor; Santa Clara (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Anthropologie in Santa Clara is seeking an energetic retail associate who can engage customers with personalized conversations and provide a frictionless shopping experience. You will use product knowledge to suggest items, connect with multiple customers, and support the shipment and omni order processes to keep stock levels accurate.

Work in a dynamic team to maintain Anthropologie’s visual and service standards, contribute to a positive atmosphere, and assist during nights, weekends, and

Qualifications

• Anthro brand fan.
• Experience in customer service.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Engage customers in personalized conversations and provide a frictionless shopping experience.
• Collaborate with team to maintain operational standards.
• Contribute to store initiatives and boost team morale.
• Assist with omni order fulfillment and keep floor stock updated.

Skills

Customer service

Team player

Flexible hours

Job description

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Requirements

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Core Competencies

Demonstrates strong customer service skills by engaging customers in personalized conversations and providing a frictionless shopping experience. Collaborates effectively with team members to maintain operational standards and contribute to a positive store environment.

Highest-signal resume keywords

• Customer Service Experience
• Team Player
• Flexible Work Hours
• Product Knowledge
• Sales Support

ATS Optimization Keywords

Soft Skills

• Genuine Conversation
• Relationship Building
• Communication
• Team Morale Contribution

Industry Keywords

• Anthro Brand Fan
• Merchandising Standards
• Customer Experience
• Product Trends
• Operational Standards

Tools & Technologies

• Technology Utilization
• Omni Order Fulfillment