Key Holder

Jobtailor; Vernon Hills (IL); On-site; USD 48,000 - 70,000; Full time

Job summary

Jobtailor in Vernon Hills, IL seeks a store leadership professional to drive sales and cultivate an exceptional customer experience. You will lead a team, manage daily zones, and ensure omni-channel services are executed smoothly.

Ideal candidates will demonstrate strong leadership, teamwork, and a commitment to learning and growing within the organization, with flexibility to work nights, weekends and holidays.

Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet store needs including nights, weekends and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Collaborates with leadership to drive sales and store metrics using KPIs
• Leads by example to create an energised, welcoming customer experience and maintains store standards
• Executes omni-channel services to deliver a seamless shopping experience
• Supports training of associates and onboarding of new hires
• Manages opening/closing procedures, restocking, and daily zone operations
• Facilitates shipment, omni fulfillment, visual standards, stock levels and markdowns
• Maintains cleanliness and organization, updates visual messaging and concept updates
• Encourages inclusive environment by listening and valuing diverse perspectives
• Provides feedback to Store Manager to improve customer and employee experience
• Contributes to team morale through brand initiatives and recognition

Skills

Leadership Experience

Customer Experience Management

Sales Metrics Utilization

Team Collaboration

Omni-Channel Execution

Job description

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision‑making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Requirements

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Core Competencies

Demonstrates strong leadership and team collaboration skills while driving sales and enhancing customer experiences. Proficient in managing store operations and fostering an inclusive environment that values diverse perspectives.

Highest-signal resume keywords

• Leadership Experience
• Customer Experience Management
• Sales Metrics Utilization
• Team Collaboration
• Omni-Channel Execution

Soft Skills

• Problem Solving
• Active Listening
• Team Player
• Positive Attitude
• Eagerness to Learn

Industry Keywords

• Customer Connection
• Store Standards
• Visual Merchandising
• Flexible Hours
• Employee Recognition