Sales Associate

Jobtailor; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Anthropologie is seeking a customer-focused retail teammate to engage shoppers, offer personalized product suggestions, and maintain a welcoming store environment.

The role supports selling across the floor, leverages technology to transact on the spot, and helps with omni-channel fulfillment while staying aligned with merchandising standards.

Qualifications

• Anthro brand enthusiast with a passion for customer experience.
• Previous customer service experience is preferred.
• Team player who collaborates well with colleagues.
• Ability to work flexible hours including nights, weekends and holidays.

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued.
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
• Understands their contribution to service and selling on every shift in order to impact the store’s business.
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.

Skills

Customer service

Team player

Flexible hours

Job description

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Mentains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Requirements

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Core Competencies

Demonstrates strong customer service skills and the ability to engage customers in a personalized manner while maintaining operational standards. Collaborates effectively with team members and contributes to a positive store environment.