Sales Associate

Jobtailor; Milwaukee (WI); On-site; USD 16,531 - 22,041; Full time

Job summary

Anthropologie is seeking a customer-focused associate to join its store team. You will engage customers with personalized conversations, share product suggestions, and help shoppers find sizes and colors using in-store tech.

You will work closely with teammates, contribute to store initiatives, and ensure visual and operational standards are met while providing a frictionless shopping experience across nights, weekends, and holidays.

Qualifications

• Experience in customer service.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends and holidays.

Responsibilities

• Initiates genuine conversation to engage customers in a personalized way.
• Supports selling environment by connecting with multiple customers and sharing product suggestions.
• Provides a frictionless customer experience by using technology to transact and place orders.
• Builds productive relationships with peers and seeks help when needed.
• Participates in product knowledge learning and styling discussions to inspire customers.
• Contributes to positive team morale and store initiatives.
• Provides insights on customer and employee experience to Store Leadership.
• Understands contribution to service and selling on every shift to impact the store’s business.
• Supports shipment and omni order fulfillment while maintaining floor stock.
• Maintains Anthropologie’s visual and operational standards and merchandising updates.

Skills

Customer service

Team player

Flexible hours

Job description

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Requirements

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays