Sales Associate

Hope House Foundation; Norfolk (VA); On-site; USD 16,820 - 23,956; Part time

Job summary

Hope House Foundation is seeking a part-time Thrift Store Associate in Norfolk, VA. You will welcome shoppers, process sales, and assist donors in a fast-paced retail setting.

Shifts are Wednesday 3:00 PM–6:00 PM, Friday 12:00 PM–6:00 PM, and Saturday 12:00 PM–6:00 PM. Responsibilities include organizing displays, handling donations, and maintaining a clean sales floor with friendly, reliable service.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Experience in retail, customer service, cashier, or thrift store helpful but not required.
• Ability to provide friendly and professional service to shoppers and donors.
• Strong organizational and attention to detail.
• Dependable, punctual, able to work independently with minimal supervision.

Responsibilities

• Greet and assist customers and donors in a friendly, professional manner.
• Operate the cash register and process sales transactions.
• Help unload and process donated items and organize displays.
• Sort, price, tag, and prepare donated items for sale.
• Maintain a clean, organized sales floor and merchandise displays.
• Support inventory flow and stock rotation; assist with pickups when needed.

Skills

Customer service

Cashier

Organization

Teamwork

Punctuality

Education

High school diploma or GED

Job description

Job Details

Job Location: Thrift Shop Norfolk VA - Norfolk, VA 23517

Salary Range: $14.80 - $14.80 Hourly

Part-Time Thrift Store Associate

Looking for a part-time job with a purpose? Join the Hope House Foundation Thrift Store team! We are a nonprofit organization seeking a dependable, customer-focused team member who enjoys helping people, staying organized, and working in a fast-paced retail environment.

Schedule

Applicants must be available for all three shifts:

• Wednesday: 3:00 PM – 6:00 PM
• Friday: 12:00 PM – 6:00 PM
• Saturday: 12:00 PM – 6:00 PM

What You'll Do

Customer & Donor Service

• Welcome and assist customers and donors in a friendly and professional manner.
• Help donors unload and process donated items.
• Answer questions and provide excellent customer service.

Store Operations

• Organize and prioritize daily tasks effectively.
• Operate the cash register and process sales transactions.
• Assist with donation pickups when needed.
• Maintain a clean, organized, and appealing sales floor and merchandise displays.
• Help ensure the security and proper handling of store merchandise.

Merchandise Processing

• Sort, price, tag, and prepare donated items for sale.
• Assist with organizing and disposing of non-sellable donations.
• Support inventory flow and stock rotation.

Housekeeping & Maintenance

• Perform routine cleaning and housekeeping duties.
• Report maintenance or equipment concerns promptly.

Teamwork & Engagement

• Attend quarterly team meetings.
• Support the thrift store's mission, goals, and policies.
• Contribute positively to the success of the team and Hope House Foundation.

Special Events

• Assist with special projects, including support for the Hope House Foundation booth at the Stockley Gardens Arts Festival and other community events.

What We’re Looking For

• Excellent customer service and communication skills.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to lift, move, and handle donated merchandise.
• Positive attitude and willingness to help where needed.

Why Work With Us?

At Hope House Foundation, you'll be part of a mission-driven organization that supports adults with developmental disabilities while working alongside a dedicated, friendly, and supportive team. Every purchase and donation helps make a difference in our community.

Qualifications Required Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Previous retail, customer service, cashier, or thrift store experience is a plus, but not required.
• Ability to provide friendly and professional customer service to shoppers and donors.
• Strong organizational and attention to detail.
• Dependable, punctual, and able to work independently with minimal supervision.
• Must be available to work all scheduled shifts:
  • Wednesday: 3:00 PM – 6:00 PM
  • Friday: 12:00 PM – 6:00 PM
  • Saturday: 12:00 PM – 6:00 PM
• Ability to work as part of a team and contribute to a positive work environment.
• Ability to safely lift, carry, and move donated merchandise (up to 40 pounds).
• Ability to stand, walk, bend, reach, and perform physical tasks throughout the shift.
• Comfortable operating a cash register and handling cash transactions accurately.