Retail Store Manager

Hopeservices; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Hope Services in California is seeking a store manager to supervise thrift store operations, oversee sales, donations, community promotion, and internal fiscal controls, ensuring smooth daily performance.

You will lead staff and volunteers, train personnel, maintain adequate staffing, enforce safety and building maintenance, handle pricing and money deposits, and ensure high levels of customer service and quality control to meet community expectations.

Qualifications

• Bachelor’s Degree in a related field.
• Not less than 3 years of retail management experience.
• Not less than 2 years of supervisory experience or an approved equivalent combination of education and experience.

Responsibilities

• Oversees daily thrift store operations and staff.
• Manages personnel, property, store setup, and back-room processing.
• Ensures product quality and meets customer expectations.
• Provides high levels of customer service and trains staff.
• Maintains adequate staffing to meet store demands.
• Supervises retail associates and fosters teamwork.
• Ensures safety and building maintenance compliance.
• Performs pricing and processes monetary deposits.
• Acts as a mandated abuse reporter.
• May perform other duties to improve efficiency.

Skills

Staff supervision

Customer service

Retail operations

Bookkeeping

English communication

Education

Bachelor’s Degree in a related field

Job description

Summary

Provides supervision, oversight and management of thrift store operations. Manages staff and volunteers, oversees sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls.

Essential Functions

1. Manages and fulfills all daily responsibilities as assigned.
2. Manages all store operations, including personnel, property, store setup, and back‑room processing.
3. Ensures quality control of product to maintain the highest product quality and meet customer expectations.
4. Provides a high level of customer service and trains staff to perform quality customer service.
5. Maintains adequate staffing to meet store demands.
6. Supervises retail associates as assigned, providing ongoing training and support as needed.
7. Leads staff to assure a cooperative work environment for the team.
8. Ensures compliance with building maintenance and safety practices to assure a safe work environment.
9. Performs pricing of materials, ensures appropriate documentation and deposit of money collected from local sales.
10. Acts as a mandated abuse reporter.
11. May perform other duties as assigned to assure efficiency of operations.

Qualifications Required

• Bachelor’s Degree in a related field.
• Not less than 3 years of retail management experience.
• Not less than 2 years of supervisory experience or an approved equivalent combination of education and experience.

Required Knowledge and Skills

1. Ability to relate in a positive, constructive manner with staff, management and administration.
2. Knowledge of retail thrift store operations.
3. Ability to document and complete daily bookkeeping.
4. Ability to read, write and communicate in English.
5. Knowledge of Hope and ability to communicate information about Hope.
6. Knowledge of managerial principles and techniques.
7. Ability to supervise, train and develop staff in a retail environment.
8. Excellent organizational skills.
9. Ability to lift and move 40 lb. loads.
10. Use of hand trucks and hydraulic lifters and other machinery.

Benefits

Hope Services offers an outstanding benefits package, including medical, dental, vision, life insurance, tuition reimbursement, paid vacation and sick time, and more. In addition, we provide extensive training and ample career advancement opportunities through the award‑winning Hope University.

Environmental Conditions

The work environment includes an enclosed office setting, time spent sitting and using a computer, periods of intense concentration, telephone use, paperwork, meetings, and travel to various work site locations throughout three counties. Physical activity such as lifting, moving and sorting large loads of materials, exposure to outdoor weather conditions, dirt and dust may also occur.

Equal Employment Opportunity Statement

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, belief, national origin, sex, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family or parental status, or any other status.