Sales Associate

Virginia-Alcoholic-Beverage-Control-Authority; Mechanicsville (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

Virginia Alcoholic Beverage Control Authority is seeking individuals to join our statewide retail team in Virginia. This wage position is limited to 29 hours per week with no benefits, not to exceed 1500 hours per year.

As a Store Associate, you will learn our product portfolio, deliver friendly customer service, check IDs, operate a POS terminal, maintain shelves, assist with loading, and ensure store safety and cleanliness in a fast-paced environment.

Qualifications

• Experience in customer-facing roles in retail or service environments.
• Ability to lift and maneuver at least 65 lbs repeatedly.
• Willingness to work a flexible schedule as business requires.
• Familiarity with basic technology and POS systems.

Responsibilities

• Learn Virginia ABC product portfolio to assist customers and connect them to the right product.
• Provide outstanding customer service by greeting customers and explaining products.
• Resolve customer questions and concerns promptly to ensure a positive shopping experience.
• Check IDs and ensure legal sales.
• Learn new technology and operate POS terminal.
• Maintain store visual presentation per merchandising guidelines.
• Keep shelves stocked and displays attractive.
• Assist customers with loading merchandise and unload shipments.
• Maintain store safety and cleanliness.
• Support accurate licensee order verification.

Skills

Customer service

Cashier

Retail sales

Teamwork

Physical stamina

Technology use

Tools

POS systems

Job description

Our Vision

To bring good spirits and excellent service to Virginia.

Our Mission

To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages.

Our Values

Accountability -Service - Integrity - Performance Excellence

Join A Team Crafted of Virginia's Top Shelf Talent!

Now seeking individuals robust of character with refreshing notes of motivation and reliability to work in one of our more than 400 retail locations across the Commonwealth. Work in a fun and spirited environment and be engaged in your community.

Hourly Rate

• Statewide locations = $16.23/hr
• Northern Virginia locations =19.15/hr

This position is a wage position and is limited to 29 hours per week with no benefits, not to exceed 1500 hours per year for accurate information.

Key Responsibilities

• Learn Virginia ABC full product portfolio to provide customers with the best shopping experience and connect them to the right product(s)
• Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
• Project a positive shopping experience and act quickly to resolve customer questions and concerns
• Checking IDs and observing customers to determine legality of sales
• Learn new technology
• Maintain store visual presentation according to Virginia ABC merchandising guidelines
• Maintain shelf stock and displays to enhance product availability
• Operate an electronic POS (point of sale) terminal including scanning equipment
• Perform accurate cashier functions and account for personal cash shortages
• Assisting customers with loading merchandise as requested
• Unload shipments and place stock within the stockroom
• Accurately assemble and verify licensee orders
• Maintain store safety standards
• Ownership of store cleanliness and assist in maintaining standards throughout the store

Job Requirements

• Applicants must be at least 21 years of age
• Ability to effectively lift and physically maneuver at least 65 lbs on a repetitive basis
• Experience working with the general public
• Ability to work a flexible schedule as business requires
• Ability to use technology applicable to the position and to complete daily responsibilities
• Experience working in a team environment requiring professional and effective communication skills
• Desire to continually develop retail sales skills and knowledge of product and services
• Strong interpersonal skills necessary for establishing customer and team relationships
• Ability to work in a fast paced, multi-tasked environment

Preferred Experience and Skills

• Some working experience as a store associate or customer service representative is a plus
• Experience with electronic point of sale systems (POS) activities or scanning equipment
• Experience working in an alcohol beverage industry (i.e. liquor store, bar, vendor rep or establishment that sells alcoholic products)

Schedule Requirements

• Truck Delivery Days: Hours maybe outside of normal business hours
• Inventory days: May work past midnight and/or other times when the store is normally closed
• Work hours may vary week to week and cannot exceed 29 hours in a single work week
• Willing to work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather