Senior Sales Associate

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Excellent work/life balance

Paid Time Off (PTO) earned every two w

14 paid holidays

Affordable healthcare with employer

Job summary

Commonwealth of VA Careers is seeking a Senior Sales Associate for Virginia ABC at Colley Avenue, Norfolk. The role focuses on ensuring excellent customer service, merchandising, and accurate cash handling in a retail setting.

The position requires strong communication, multitasking, and ability to work varied shifts, including weekends and holidays. Starting salary is $36,702 with potential differential pay based on store tier.

Qualifications

• Knowledge of retail operations and customer service principles.
• Experience handling cash and basic inventory tasks.
• Proficient with POS systems and Microsoft Office.

Responsibilities

• Monitor customer service quality and staff performance.
• Investigate and resolve customer complaints.
• Ensure compliance with ABC policies (IDs).
• Apply merchandising techniques to drive sales.
• Account for store funds and perform cash handling.
• Assist manager with inventory levels and staff training.
• Be available for variable shifts, including weekends and holidays.

Skills

Customer service

Cash handling

Inventory management

Problem solving

Communication

Multitasking

Confidentiality

Time management

Tools

POS systems

Microsoft Word

Excel

Job description

Title: Senior Sales Associate

Position: 13402

Salary: $36,702 (Starting pay may be supplemented by differential pay based on individual store tiers)

Location:

Colley Village Shopping Center

2301 M Colley Avenue

Norfolk, VA 23517-1144

Our Mission

To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability-Service-Integrity-Performance Excellence

Join a team of Virginia’s Top Shelf Talent!

The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Senior Sales Associate role.

Areas of Responsibility

• Monitoring customer service quality given by store staff
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies involved in IDs
• Applying merchandising techniques
• Accounting for store funds
• Assisting manager with managing inventory levels
• Assisting manager with training staff on store products, proper customer service skills and sales techniques
• Available to work with limited or no notice
• Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Senior Sales Associate’s hours may occur outside normal business hours, such as truck delivery or inventory days.

Minimum Qualifications

• Knowledge of the principles and practices of a retail-related operation
• Experience providing excellent direct customer service, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Working knowledge of staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations
• The ability to multi-task, utilize time management and organizational skills
• Experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 pounds
• Must be at least 21 years of age
• Reliable transportation; valid Driver's License to make bank deposits

Preferred Qualifications

• Experience supervising employees within a retail-related environment
• One year retail store management experience

We offer:

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.