Assistant Store Manager

Virginia-Alcoholic-Beverage-Control-Authority; Virginia Beach (VA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

VRS benefits

Tuition reimbursement

Job summary

Virginia Alcoholic Beverage Control Authority in Virginia Beach is seeking an Assistant Store Manager to support the Store Manager, oversee customer service, merchandising, and cash handling. This role requires leadership, inventory control, staff training, and adherence to ABC policies; it involves working varied shifts including weekends and holidays.

Join a team focused on safe service and excellent guest experiences, with benefits such as PTO, holidays, affordable health coverage, VRS

Qualifications

• Knowledge of retail operations and customer service best practices.
• Experience supervising multiple levels of staff in a retail environment.
• Strong cash handling, inventory control and problem solving skills.
• Proficiency with POS systems and standard software (Word/Excel).
• Ability to train staff on products, service and sales techniques.
• Strong communication, time management and confidentiality skills.

Responsibilities

• Assist Store Manager with monitoring customer service across staff.
• Assist with handling customer complaints and resolving issues.
• Ensure compliance with ABC policies including ID checks.
• Apply merchandising techniques and manage store inventory.
• Assist with cash accounting and daily funds.
• Supervise staff shifts and scheduling, including weekends.

Skills

Retail management

Customer service

Cash handling

Inventory management

Staff supervision

POS systems

Microsoft Word/Excel

Team training

Communication

Time management

Tools

POS systems

Retail software

Microsoft Word/Excel

Job description

Title: Assistant Store Manager

Position: 53403

Salary: $50,578 (Starting pay may be supplemented by differential pay based on individual store tiers)

Location:

The Shops At Hilltop

1544 Laskin Road

Virginia Beach, VA 23451

Our Mission

To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability-Service-Integrity-Performance Excellence

Join a team of Virginia’s Top Shelf Talent!

The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Assistant Store Manager role.

Areas of Responsibility:

• Assisting Store Manager with monitoring customer service of store staff
• Assisting Store Manager with investigating and resolving customer complaints
• Ensuring compliance with all ABC policies involved in checking IDs
• Applying merchandising techniques
• Accounting for store funds
• Managing inventory levels
• Assisting store manager with training staff on store products, proper customer service skills and sales techniques
• Assisting with establishing procedures that comply with store policies and appropriate laws
• Available to work with limited or no notice
• Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Assistant Store Manager’s hours may occur outside normal business hours, such as truck delivery or inventory days.

Minimum Qualifications

• Knowledge of the principles and practices of a retail-related operation
• Experience supervising multiple levels of employees within a retail-related environment
• Experience providing excellent direct customer service, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Retail management experience including experience running shifts
• Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations
• The ability to multi-task, utilize time management and organizational skills
• Experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 pounds
• Must be at least 21 years of age
• Reliable transportation; valid Driver's License to make bank deposits

Preferred Qualifications

• Two years retail store management experience

We offer:

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.