Flagship Store Manager

Virginia-Alcoholic-Beverage-Control-Authority; Virginia Beach (VA); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Excellent work/life balance

PTO earned every two weeks and 14 paid

Healthcare with employer contributions

Virginia Retirement System benefits

College Tuition Reimbursement program

Job summary

Virginia Alcoholic Beverage Control Authority is seeking a Flagship Store Manager in Virginia Beach to lead a high-volume ABC Store with strong customer service and financial performance. The FSM directs store operations, staffing, and events while ensuring compliance with policies and regulations.

The role involves managing inventory, fostering community engagement, and delivering exceptional service. The position requires leadership, integrity, and flexibility to work varied shifts.

Qualifications

• Extensive knowledge of principles and practices of a retail-related operation.
• Experience providing customer service, making decisions, and problem-solving.
• Experience performing cash accounting and inventory management.
• Knowledge of PCs and POS systems.
• Experience with Word, Excel and retail software.
• Experience leading and supervising multiple levels of staff in retail.

Responsibilities

• Monitor customer service of direct reports.
• Investigate and resolve customer complaints.
• Ensure compliance with ABC policies including ID checks.
• Apply merchandising techniques.
• Account for all store funds.
• Manage inventory levels.
• Complete required documentation.
• Train staff on products, service skills and sales techniques.
• Establish procedures that comply with store policies and laws.
• Supervise staff and promote development.
• Work with limited or no notice.
• Plan and manage promotional events, tastings, and community engagement with District Manager and Marketing.
• Ensure events comply with ABC regulations and standards.
• Partner with local organizations to promote responsible sales.
• Work varied shifts including weekends and holidays; may extend beyond normal hours.

Skills

Retail operations

Customer service

Cash accounting

POS systems

Microsoft Word

Excel

Staff leadership

Hiring practices

Time management

Communication skills

Tools

POS systems

Microsoft Word

Excel

Retail software

Job description

Title: Flagship Store Manager

Position: 53401

Salary: $56,100- $72,900 (Starting pay may be supplemented by differential pay based on individual store tiers)

Location:

The Shops at Hilltop

1544 Laskin Road

Virginia Beach, VA 23451

Our Mission

To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability-Service-Integrity-Performance Excellence

Join a team of Virginia’s Top Shelf Talent!

The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Flagship Store Manager role. The Flagship Store Manager (FSM) manages and operates an ABC Store in compliance with the Policies and Operational Procedures of the Alcoholic Beverage Control Authority. The Store Manager plans, organizes, and directs all aspects of store operations, ensuring compliance, strong financial performance, exceptional customer service, and a positive work environment. This role oversees a diverse and larger team of retail employees and manages a high-volume licensee business, while fostering community engagement through event planning and management initiatives.

Areas of Responsibility

• Monitoring customer service of direct reports
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies involved in checking IDs
• Applying merchandising techniques
• Accounting for all store funds
• Managing inventory levels
• Completing required documentation
• Training staff on store products, proper customer service skills and sales techniques
• Establishing procedures that comply with store policies and appropriate laws
• Supervising staff and promoting employee development
• Available to work with limited or no notice
• Plans, coordinates, and manages promotional events, tastings, and community engagement activities in collaboration with the District Manager and Marketing.
• Ensures all events comply with ABC regulations and uphold the Authority’s standards of integrity and responsibility.
• Partners with local organizations and licensees to promote responsible sales and strengthen community relationships.
• Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Store Manager’s hours may occur outside normal business hours, such as truck delivery and inventory days.

Minimum Qualifications

• Extensive knowledge of the principles and practices of a retail-related operation
• Experience providing and applying customer service techniques, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Extensive practice in leading, managing and supervising multiple levels of employees within a retail-related environment including coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations.
• The ability to multi-task, utilize time management and organizational skills
• Extensive experience working and responding to inquiries with internal and external customers, both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 pounds
• Must be at least 21 years of age
• Reliable transportation; valid Driver's License to make bank deposits

Preferred Qualifications

• Five years retail store management experience is preferred.

We offer:

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.