Store Manager

Commonwealth of VA Careers; Virginia Beach (VA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

PTO & holidays

Healthcare with employer contributions

VRS benefits

Tuition Reimbursement

Work-life balance

Job summary

Virginia Alcoholic Beverage Control Authority is seeking a Store Manager in Virginia Beach to lead staff, manage inventory, and ensure excellent customer service.

The role requires extensive retail leadership, cash handling skills, and strict adherence to policies. Candidates should be able to train teams and handle varying shifts, including weekends and holidays.

Qualifications

• Retail-related operation knowledge and experience.
• Strong customer service and problem-solving skills.
• Cash accounting and inventory management experience.
• Experience with POS systems and PCs.
• Proficiency with Word and Excel; retail software experience.
• Proven leadership, coaching and staff development abilities.
• Hiring and staffing experience including interviews.
• Ability to work independently and maintain confidentiality.
• Strong multitasking, time management and organization.
• Excellent written and spoken communication skills.
• Physical ability to lift up to 65 pounds; valid driver's license.

Responsibilities

• Monitor customer service by direct reports and resolve complaints.
• Ensure compliance with ABC policies and ID checks.
• Apply effective merchandising techniques.
• Account for store funds and manage inventory.
• Complete required documentation and reporting.
• Train staff on products, service and sales techniques.
• Establish procedures aligned with policies and laws.
• Supervise staff and support employee development.
• Available for limited notice and varying shifts, including weekends.

Skills

Retail management

Customer service

Cash accounting

POS systems

MS Word/Excel

Staff supervision

Hiring practices

Confidentiality

Time management

Communication

Tools

POS software

Microsoft Word

Excel

Job description

Title: Store Manager

Position: 10505

Salary: $59,110 (Starting pay may be supplemented by differential pay based on individual store tiers)

Location:

Parkway Plaza Shopping Center
869 Lynnhaven Parkway
Suites 103 and 104
Virginia Beach, VA 23452

Our Mission

To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability-Service-Integrity-Performance Excellence

Join a team of Virginia’s Top Shelf Talent!

The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Store Manager role.

Areas of Responsibility:

• Monitoring customer service of direct reports
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies involved in checking IDs
• Applying merchandising techniques
• Accounting for all store funds
• Managing inventory levels
• Completing required documentation
• Training staff on store products, proper customer service skills and sales techniques
• Establishing procedures that comply with store policies and appropriate laws
• Supervising staff and promoting employee development
• Available to work with limited or no notice
• Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Store Manager’s hours may occur outside normal business hours, such as truck delivery and inventory days.

Minimum Qualifications

• Extensive knowledge of the principles and practices of a retail-related operation
• Experience providing and applying customer service techniques, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Extensive practice in leading, managing and supervising multiple levels of employees within a retail-related environment including coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations.
• The ability to multi-task, utilize time management and organizational skills
• Extensive experience working and responding to inquiries with internal and external customers, both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 pounds
• Must be at least 21 years of age
• Reliable transportation; valid Driver's License to make bank deposits

Preferred Qualifications

• Five years retail store management experience is preferred.

We offer:

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.