Sales Associate

Ace-Hardware; Kenosha (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Ace Hardware in Kenosha, WI is seeking a friendly Sales Associate to assist customers with questions, stock shelves, and keep the store clean and organized. You will help with pricing, displays, and basic merchandising while delivering excellent service.

Ideal candidates bring customer service experience and a proactive attitude. This role requires teamwork, reliability, and the ability to adapt to a busy retail environment. Forklift experience is a plus.

Qualifications

• Customer service experience required.
• Home improvement or tradesman experience is a plus.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Assist customers with stock, pricing and merchandising.
• Maintain store cleanliness and organized presentation.
• Operate forklift with proper training and safety.
• Communicate issues to the Store Manager for follow‑up.

Skills

Customer service

Product knowledge

Communication

Team player

Education

High school diploma or equivalent

Tools

Forklift

Job description

General Summary

The Sales Associate will assist customers and other associates with product questions and needs. These duties commonly include the receiving, stocking, pricing of all merchandise and leading the maintenance of a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any customer service issues to the Store Manager for follow up.
• Communicate any merchandising, cost control or sales ideas to the Store Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Customer Service experience is required. Home Improvement and/or tradesman experience is a plus.