Sales Associate

Ace Hardware | Utah; South Jordan (UT); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Ace Hardware is seeking a friendly Sales Associate to deliver exceptional customer service in our Utah hardware store. You will help customers find hardware and home improvement solutions, upsell helpful items, and keep the shop organized.

Responsibilities include assisting with product knowledge, inventory management, and creating a positive, safe shopping experience for every guest. Flexible schedule including evenings and weekends is required.

Qualifications

• Previous retail experience, preferably in a hardware store or home improvement center.
• Knowledge of hardware, tools, and home improvement products is advantageous.
• Strong customer service skills with the ability to communicate effectively and build rapport with customers.
• Basic math skills and proficiency in using point of sale (POS) systems.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods, lift and move objects weighing up to 40lbs.

Responsabilités

• Assist customers in selecting hardware, tools, and home improvement products with guidance on features and usage.
• Maintain knowledge of inventory, brands, specifications, and applications to support recommendations.
• Engage customers to identify needs and upsell complementary products or accessories.
• Help manage and organize inventory, restock shelves, and monitor stock levels.
• Address customer inquiries and concerns while ensuring a positive shopping experience.
• Support merchandising and displays, set up promotional signage, and ensure pricing accuracy.
• Maintain a clean, safe store environment and follow safety and regulatory policies.

Connaissances

Customer service

Product knowledge

Upselling

Merchandising

Inventory management

Communication

Outils

POS systems

Description du poste

Position Summary

As an Ace Hardware Sales Associate, you will be an essential part of our team, providing exceptional customer service and expertise in a retail environment focused on hardware and home improvement products. Your primary responsibility will be to assist customers in finding the right hardware and home improvement solutions, ensuring their needs are met while delivering a positive shopping experience.

Key Responsibilities:

• 1. Customer Assistance: Offer knowledgeable assistance to customers in selecting hardware, tools, home improvement products, and related items, providing guidance on features, benefits, and usage.
• 2. Product Knowledge: Maintain a thorough understanding of the store's hardware and home improvement inventory, including brands, specifications, and applications, to effectively assist customers and make appropriate recommendations.
• 3. Sales and Upselling: Engage with customers to identify their needs and recommend complementary products, tools, or accessories to enhance their purchase and maximize sales opportunities.
• 4. Inventory Management: Assist in managing and organizing store inventory, including restocking shelves, monitoring stock levels, and conducting periodic inventory counts to ensure accuracy.
• 5. Customer Service: Address customer inquiries, concerns, and complaints in a courteous and professional manner, resolving issues promptly and ensuring customer satisfaction.
• 6. Merchandising and Displays: Assist in maintaining attractive and organized merchandise displays, including setting up promotional signage and ensuring products are properly labeled and priced.
• 7. Store Maintenance: Contribute to maintaining a clean, safe, and orderly store environment by performing routine cleaning tasks, organizing merchandise, and ensuring aisles are clear and accessible to customers.
• 8. Compliance: Adhere to company policies and procedures, including those related to safety, security, and regulatory compliance, to ensure a safe and secure shopping environment for customers and staff.

Qualifications:

• Previous retail experience, preferably in a hardware store, home improvement center, or similar environment.
• Knowledge of hardware, tools, and home improvement products is advantageous.
• Strong customer service skills with the ability to communicate effectively and build rapport with customers.
• Basic math skills and proficiency in using point of sale (POS) systems.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays, as required.
• Physical ability to stand for extended periods, lift and move objects weighing up to 40lbs

Join our team at Ace Hardware and be part of a community-focused company dedicated to serving our customers with integrity and excellence. Apply today to start your rewarding career in customer service!