Sales Associate

Ontario Trillium Foundation; South Jordan (UT); On-site; USD 23,000 - 36,000; Full time

Job summary

Ace Hardware is seeking a Sales Associate to deliver exceptional customer service in a busy hardware store environment. You will help customers find hardware and home improvement items, share product knowledge, and upsell related merchandise.

The role requires flexibility to work evenings, weekends, and holidays while maintaining stock, displays, and store presentation. You will engage with customers, answer questions, process transactions, and contribute to a clean, safe shopping experience.

Qualifications

• Strong customer service skills and ability to communicate clearly with customers.
• Familiarity with POS systems and basic math for processing transactions.
• Comfort with a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Assist customers in selecting hardware and home improvement products with guidance on features and usage.
• Maintain knowledge of inventory to effectively assist customers and make recommendations.
• Upsell by suggesting complementary items to enhance purchases.
• Assist with stocking, shelf replenishment, and periodic inventory checks.
• Provide courteous customer service and resolve questions or concerns promptly.
• Maintain attractive displays and ensure accurate pricing and labeling.
• Support store maintenance, cleanliness, and safety throughout the shift.
• Adhere to store policies, procedures, and safety regulations.

Skills

Customer service

POS experience

Communication skills

Flexibility

Tools

POS system

Job description

Position Summary

As an Ace Hardware Sales Associate, you will be an essential part of our team, providing exceptional customer service and expertise in a retail environment focused on hardware and home improvement products. Your primary responsibility will be to assist customers in finding the right hardware and home improvement solutions, ensuring their needs are met while delivering a positive shopping experience.

Key Responsibilities

1. 1. Customer Assistance: Offer knowledgeable assistance to customers in selecting hardware, tools, home improvement products, and related items, providing guidance on features, benefits, and usage.
2. 2. Product Knowledge: Maintain a thorough understanding of the store's hardware and home improvement inventory, including brands, specifications, and applications, to effectively assist customers and make appropriate recommendations.
3. 3. Sales and Upselling: Engage with customers to identify their needs and recommend complementary products, tools, or accessories to enhance their purchase and maximize sales opportunities.
4. 4. Inventory Management: Assist in managing and organizing store inventory, including restocking shelves, monitoring stock levels, and conducting periodic inventory counts to ensure accuracy.
5. 5. Customer Service: Address customer inquiries, concerns, and complaints in a courteous and professional manner, resolving issues promptly and ensuring customer satisfaction.
6. 6. Merchandising and Displays: Assist in maintaining attractive and organized merchandise displays, including setting up promotional signage and ensuring products are properly labeled and priced.
7. 7. Store Maintenance: Contribute to maintaining a clean, safe, and orderly store environment by performing routine cleaning tasks, organizing merchandise, and ensuring aisles are clear and accessible to customers.
8. 8. Compliance: Adhere to company policies and procedures, including those related to safety, security, and regulatory compliance, to ensure a safe and secure shopping environment for customers and staff.

Qualifications

• Previous retail experience, preferably in a hardware store, home improvement center, or similar environment.
• Knowledge of hardware, tools, and home improvement products is advantageous.
• Strong customer service skills with the ability to communicate effectively and build rapport with customers.
• Basic math skills and proficiency in using point of sale (POS) systems.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays, as required.
• Physical ability to stand for extended periods, lift and move objects weighing up to 40lbs

Join our team at Ace Hardware and be part of a community-focused company dedicated to serving our customers with integrity and excellence.