Sales Associate

Ace Hardware; Harvest (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Harvest Ace Hardware is seeking a Sales Associate to help receive, stock, and price merchandise, while keeping a clean, organized store environment.

You will learn department operations and assist customers with STIHL, grills, and paint, with online testing available to verify knowledge. Deliver friendly, proactive service and support across the store to ensure customer satisfaction.

Qualifications

• Customer service mindset with proactive problem solving.
• Willingness to learn department operations and assist customers with STIHL, Grills, and Paint.
• Completion of online testing for product knowledge will be required.

Responsibilities

• Assist in receiving, stocking, pricing merchandise and maintain store presentation.
• Greet and assist customers; provide accurate product information and recommendations.
• Maintain shop floor, stock room, and outdoor merchandise area; ensure signage is current.

Skills

Customer service

Product knowledge

Communication

Tools

Forklift

Job description

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control

over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

The Sales Associate MUST learn Department Operations and answer customers questions regarding STIHL, Grills, and Paint. Online testing will be available.

Essential Duties & Responsibilities Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Harvest Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.