Sales Associate

Helzberg Diamonds; Glendale (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Helzberg Diamonds in Glendale, CA is seeking a Sales Associate to engage customers on the sales floor, listen to needs, and recommend jewelry and services that fit their preferences and budget.

You will present merchandise, explain features and warranties, handle transactions, and keep displays neat while supporting inventory tasks. The role requires a friendly, goal‑oriented approach and availability evenings, weekends, and holidays.

Qualifications

• Customer service and interpersonal skills to build rapport and create a positive in-store experience.
• Sales and retail skills including consultative selling and meeting KPIs.
• Clear verbal communication and ability to explain product features and policies.
• Organization and attention to detail for handling transactions and inventory.
• Basic math and computer skills for processing sales and POS use.
• Ability to stand for long periods, move merchandise, and work a flexible schedule including evenings, weekends, and holidays.
• Previous experience in retail, jewelry, or luxury goods sales is preferred but not required; interest in jewelry is a plus.
• High school diploma or equivalent; willingness to learn Helzberg products and policies.

Responsibilities

• Engage customers on the sales floor and recommend jewelry and services that align with preferences and budgets.
• Present merchandise, explain product features and warranties.
• Handle sales transactions and maintain accurate records at the point of sale.
• Assist with visual merchandising, keep displays and work areas neat, and help with inventory tasks.
• Collaborate with store leadership to meet individual and store sales goals while delivering a welcoming experience.

Skills

Customer service

Sales skills

Communication

Organization

POS experience

Flexibility

Education

High school diploma

Job description

Company Description Helzberg Diamonds has been dedicated to care, craft, and exceptional service since 1915, building a legacy of promises kept and quality delivered. The company’s success is rooted in total commitment to customers, associates, and core values of quality, integrity, respect, and passion for the business. Helzberg stores offer a fun, welcoming environment where team members take pride in creating memorable experiences. Associates are encouraged to grow their careers in a supportive, values-driven retail organization.

Role Description The Sales Associate role is a full-time, on-site position based in Glendale, CA. In this role, the Sales Associate engages customers on the sales floor, listens to their needs, and recommends jewelry and services that align with their preferences and budgets. Daily responsibilities include presenting merchandise, explaining product features and warranties, handling sales transactions, and maintaining accurate records at the point of sale. The Sales Associate also assists with visual merchandising, keeps displays and work areas clean and organized, and helps with inventory tasks such as receiving, tagging, and counting product. This role collaborates closely with store leadership and teammates to meet individual and store sales goals while delivering a welcoming, inclusive experience to every customer.

Qualifications

• Customer service and interpersonal skills, with the ability to build rapport, listen actively, and create a positive in-store experience.
• Sales and retail skills, including consultative selling, product presentation, and experience working toward sales goals or KPIs.
• Communication skills, with clear verbal communication, professional phone etiquette, and the ability to explain product features and policies.
• Organization and attention to detail for handling transactions, managing inventory, and maintaining clean, appealing displays.
• Basic math and computer skills for processing sales, using point-of-sale systems, and completing routine retail paperwork.
• Ability to stand for extended periods, move merchandise safely, and work a flexible schedule including evenings, weekends, and holidays.
• Previous experience in retail, jewelry, or luxury goods sales is preferred but not required; a strong interest in jewelry and gemstones is a plus.
• High school diploma or equivalent; commitment to learning Helzberg products, policies, and values through ongoing training.