Sales Assistant/Technical Assistant

Triup, Inc.; Federal Way (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology company in Federal Way is seeking an individual to provide administrative and technical support for business clients. Responsibilities include assisting customers' technical needs, managing sales orders, and ensuring satisfaction. Ideal candidates will possess strong communication skills and proficiency in MS Office; bilingual proficiency in Japanese is preferred but not required. This role supports a dynamic sales environment.

Qualifications

• Outstanding communication and teamwork skills.
• Ability to multitask and quickly switch focus.
• Proficient in MS Office.

Responsibilities

• Support customers' technical advice needs under a technical manager.
• Perform data entry tasks for sales figures and maintain filing system.
• Create and process orders in a timely manner, including rush orders.

Skills

Outstanding communication and teamwork skills

Customer service skills

Ability to multitask and quickly switch focus

Proficient in MS Office

Bilingual in Japanese/English

Job description

Summary

Their role is to provide both administrative and technical/customer support for business clients or the internal team to facilitate the sales process and ensure smooth operations.

Responsibilities

• Under a technical manager, support customers' needs for technical advice for various industrial goods.
• Perform data entry tasks for sales figures, metrics, and other relevant information and maintain an organized and accessible filing system.
• Create and process orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Communicate with manufacturers/suppliers and customers in Japan and ensure commercial processing by following up orders, deliveries and manufacturing deadlines, and also handle administrative files (invoices, estimates, statistics, reminders, etc.).
• Altering sales orders and shipping information as required.
• Report any unusual activity to supervisors.
• Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request.
• Provide assistance to management team members and executives as needed.

Qualifications

• Outstanding communication and teamwork skills
• Customer service skills,
• Ability to multitask and quickly switch your focus. Highly motivated
• Proficient in MS Office
• Some hands-on technical background is welcome, but not necessary.
• Experience in sales assistance and/or customer service and high-volume office work may be advantageous
• Bilingual in Japanese/English is preferred, but not necessary.
• Some experience in Mechanical/Structural/Chemical/Electrical Engineering fields would be greatly helpful.