Sales Assistant (Part-Time)

brookfield; Trappe (MD); On-site; USD 23,000 - 32,000; Part time

Job summary

Brookfield Residential is seeking a Sales Assistant to be the first point of contact for customers at the Lakeside at Trappe community in Trappe, MD. You will deliver high levels of customer service, assist at show homes, and support the sales team in daily tasks.

This part-time role requires about 28 hours per week, with shifts on Tuesdays, Wednesdays, and weekends from 12:00 PM to 6:00 PM. Prior sales or customer service experience is preferred.

Qualifications

• High school diploma required.
• Strong customer service and troubleshooting skills; sales or customer service experience preferred.
• Experience in home building or real estate is an asset.
• Excellent planning and organizational skills.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Working knowledge of Word, Outlook and Excel.
• Able to work flexibly in a diverse environment and handle sensitive situations tactfully.

Responsibilities

• Greet walk-in clients and monitor flow of customers; provide information and make visitors feel welcome.
• Answer basic questions and relay inquiries to Sales staff.
• Answer phones and take accurate notes of inquiries.
• Direct questions to appropriate Sales staff as needed.
• Keep sales centers clean and Show home in excellent condition.
• Prepare and mail quarterly follow-up letters; handle faxes and filing.
• Input customer and realtor profiles into the system and file appropriately.
• Prepare promotional material and update client lists as required.

Skills

Customer service

Troubleshooting

Interpersonal skills

Planning and organization

Written and oral communication

Education

High school diploma

Tools

MS Office

Job description

Location

Trappe - 4313 Ocean Gateway

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

Job Description

Overview: The Sales Assistant is our first point of contact for our customers and as such responsible for providing consistently high levels of customer service to all clients who visit our Show homes. The Sales Assistant perform day-to-day duties in a friendly and professional manner at all times and ensure that the client has an enjoyable Show home experience.

This position is based at Brookfield's Lakeside at Trappe Community, located in Trappe, MD.

We need someone available for about 28 hours per week, working Tuesdays, Wednesdays, and weekends from 12:00 PM to 6:00 PM.

Key Deliverables

• Monitor the flow of walk in customers, including greeting clients, answering basic questions, and making them feel welcome.
• Answer any basic questions clients may have.
• Answer phone calls and take accurate notes of any inquiries.
• Redirect questions to appropriate Sales staff.
• Clean and tidy the sales centers; keep the Show home in excellent condition at all times.
• Prepare and mail out quarterly client follow up letters, monitor and distribute faxes, ensure filing is maintained and up to date.
• Input data of customer profiles and realtor profile information into system and file accordingly.
• Prepare promotional material and update client lists, as required.

What You’ll Bring

• High school diploma.
• Strong customer service and trouble shooting skills, sales or customer service related experience preferred.
• Experience within the home building or real estate industry is an asset.
• Excellent planning and organizational skills.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Working knowledge of Microsoft Office products i.e. Word, Outlook, and Excel.
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

What We Offer

• Hourly Pay Range $ 20.00

A culture based on our values of Passion, Integrity and Community!

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer.