Sales Manager

Brookfield Residential; Trappe (MD); On-site; USD 21,600 - 26,400; Full time

Benefits offered by this job

Annual Base Salary of $24,000

Competitive commission plan

Medical, dental and vision benefits

401(k) matching

Paid Volunteer Hours

Job summary

Brookfield Residential in Trappe is seeking a Sales Manager to oversee daily sales center operations and enhance customer satisfaction. The role involves training, managing the sales cycle, and building relationships with prospects and partners. The ideal candidate will have a high school diploma and at least 3 years of sales experience, preferably in home sales.

Compensation includes an annual base salary of $24,000 along with a competitive commission plan and excellent benefits starting day one.

Qualifications

• Minimum 3 years’ experience in sales.
• New home or residential home sales experience is preferred.
• Outstanding sales and customer service record.

Responsibilities

• Manage the entire sales cycle and improve sales programs.
• Build relationships with internal and external partners.
• Deliver personalized presentations and welcome all prospects.

Skills

Sales experience

Customer service skills

Organizational skills

Time-management skills

Proficient computer knowledge

Education

High school diploma

Post-secondary diploma or degree in business or related area

Job description

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award‑winning, master‑planned communities to the creation of well‑designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

Location

Trappe – 4313 Ocean Gateway

Job Title

Sales Manager

Job Description

The Sales Manager is part of the team responsible for the day‑to‑day operations of the sales center. They will receive training and mentorship from the Director of Sales and VP, Sales and Marketing. The Sales Manager is responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Responsibilities include managing the entire sales cycle and continuously improving sales and administration programs, sharing details about the product and company, and building relationships with internal and external partners to generate leads and convert prospects into buyers. This role is based at our Lakeside at Trappe community. Scheduled hours include Thursday through Monday, 10:00 AM – 6:00 PM.

Key Responsibilities

• Ensuring the effectiveness of the overall sales process.
• Contribute to the development and implementation of effective and efficient sales and administration programs.
• Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan.
• Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas.
• Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.).
• Influence prospects to purchase a home.
• Welcome/greet all prospects and deliver personalized presentations.
• Provide product and company information to customers.
• Build relationships with internal and external stakeholders to help drive leads.
• Ensure that Products from the sales center, Quick Move‑in homes, and Model Homes are presented professionally and marketed according to company standards.
• Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems.
• Effectively correspond with prospects/homeowners and follow up with all leads.
• Recognize that business is built on customer satisfaction and commitment to customer satisfaction.
• Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process.
• Keep business processes understood—construction, estimating, marketing, and administration—requiring ongoing communication with these areas.
• Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales.
• Ensure that all company assets, ranging from the sales center, Model Homes, and Quick Delivery Homes, are presented professionally and marketed according to company standards.
• Provide innovative marketing solutions, alternative channels, and points of product differentiation.
• Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives.
• Research and analyze competitive information in new home and resale markets.
• Deliver weekly reports.
• Assist in negotiations and conflict resolution as it relates to challenging situations in the course of a sale and close of escrow, and the timely escalation of matters, where appropriate.
• Ensure that all required information for the successful execution of sales contracts is submitted timely and accurately to the appropriate departments.
• Maintain continuous involvement within the respective Regional residential community and homebuilding industries.

What You’ll Bring

• High school diploma, with a minimum 3 years’ experience in sales.
• Post‑secondary diploma or degree in business or related area preferred.
• Outstanding sales and customer service record.
• New home or residential home sales experience is preferred.
• Proficient computer knowledge and skills.
• Exceptional time‑management and organizational skill.

What We Offer

• Annual Base Salary of $24,000 with a competitive commission plan.
• Excellent extended medical, dental and vision benefits beginning day 1.
• 401(k) matching, vesting begins day 1.
• Career development programs.
• Charitable donation matching.
• Paid Volunteer Hours.
• Paid parental leave.
• Family planning assistance including IVF, surrogacy and adoptions options.
• Wellness and mental health resources.
• Pet insurance offering.
• A culture based on our values of Passion, Integrity and Community!

Brookfield Residential participates in the E‑Verify process to confirm the eligibility of candidates to work in the United States. We are proud to create a diverse environment and are an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre‑screening will be contacted.