Sales Assistant - English and Chinese (Mandarin) preferred

ADP, Inc.; Sealy (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

ADP, Inc. in Sealy, TX is seeking a Sales Assistant (English and Mandarin) to support the sales team by engaging with customers, understanding needs, and delivering tailored solutions.

You will manage communications, order processing, and coordination with logistics and production to ensure on-time delivery, while maintaining product knowledge and staying current on industry trends. The role emphasizes cross-functional collaboration and customer satisfaction in a fast-paced environment, with

Qualifications

• Experience in sales support, customer service, logistics coordination, or order management preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Proficient in MS Office, especially Excel and Word.
• Experience with WMS, MES, and CRM systems is a plus.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Knowledge of shipping and logistics is preferred.
• Bilingual English and Chinese is preferred.

Responsibilities

• Maintain daily communication with customers via email and phone.
• Follow up on customer orders and provide timely updates throughout the order fulfillment process.
• Coordinate shipments with logistics providers and warehouses.
• Prepare shipping documents, including packing lists and bills of lading.
• Coordinate with Sales, Production, Warehouse, and Logistics to ensure smooth order processing and on-time delivery.
• Monitor order status, inventory availability, and shipment schedules, proactively resolving issues.
• Assist customers with order changes, delivery updates, and after-sales support.
• Perform other administrative and sales support duties assigned by management.

Skills

Bilingual EN/ZH

Communication skills

Organizational skills

Customer service

Logistics coordination

MS Office

CRM familiarity

WMS experience

MES familiarity

Multitasking

Tools

WMS systems

CRM systems

MES systems

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Assistant - English and Chinese (Mandarin) preferred

Full Time Sales Sealy, TX, US

30+ days ago Requisition ID: 1090

About the Role:

The Sales Assistant plays a crucial role in supporting the sales team to achieve their targets and enhance customer satisfaction. This position involves engaging with customers, understanding their needs, and providing tailored solutions to meet those needs effectively. The Sales Assistant will also be responsible for maintaining product knowledge and staying updated on industry trends to better assist customers. By managing inventory and processing transactions efficiently, the Sales Assistant ensures a smooth sales process. Ultimately, the goal of this role is to contribute to the overall success of the sales department and foster long-term customer relationships.

Key Responsibilities:

Maintain daily communication with customers via email, phone

Follow up on customer orders and ensure timely updates throughout the order fulfillment process.

Coordinate and arrange shipments with logistics providers and warehouses.

Prepare and manage shipping documents, including Packing Lists, Bills of Lading (BOL), and other related documentation.

Coordinate with internal departments, including Sales, Production, Warehouse, and Logistics, to ensure smooth order processing and on-time delivery.

Monitor order status, inventory availability, and shipment schedules, proactively resolving issues when necessary.

Assist customers with order changes, delivery updates, and after-sales support.

Perform other administrative and sales support duties assigned by management.

Qualifications:

Previous experience in sales support, customer service , logistics coordination, or order management preferred.

Strong communication and interpersonal skills.

Excellent organizational skills with strong attention to detail.

Proficient in Microsoft Office applications, especially Excel, and Word.

Experience with WMS systems required.

Experience with MES and CRM systems is a plus.

Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Knowledge of shipping, logistics is preferred.

Bilingual skills (English and Chinese) is preferred