Appointment Setter – Automotive Sales / Customer Experience Specialist

Thelen Auto Group; Bay City (MI); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid time off

Job summary

Thelen Auto Group is seeking an energetic Appointment Coordinator to support customer engagement and appointment scheduling. The ideal candidate will manage inbound and outbound inquiries, connecting with potential buyers and generating leads for the sales team.

This position offers a Monday–Friday schedule with no weekends, a competitive hourly rate of $15 plus commission, and a comprehensive benefits package including health, dental, vision, and 401(k) matching.

Qualifications

• 1 year of customer service, sales, call center, or BDC experience required.
• Basic to intermediate computer skills required.
• Comfortable making both inbound and outbound calls.

Responsibilities

• Respond to inbound leads and schedule appointments.
• Make outbound calls to generate interest and schedule appointments.
• Maintain accurate customer records in the CRM system.

Skills

Strong communication skills

Customer service orientation

Multitasking ability

Detail-oriented

CRM experience

Tools

CRM software

Job description

Join the Team at Thelen Chrysler Dodge Jeep Ram Kia

Are you outgoing, motivated, and great with people? Do you enjoy fast‑paced environments where every conversation can create an opportunity? Thelen Chrysler Dodge Jeep Ram Kia is looking for an energetic and customer‑focused Appointment Coordinator to help drive our growing dealership forward.

In this role, you’ll be one of the first points of contact for customers interacting with our dealership online and by phone. You’ll connect with potential buyers, build relationships, generate leads through outbound prospecting, and help guide customers toward scheduling appointments with our sales team.

If you’re someone who thrives on communication, enjoys multitasking, and wants a career with advancement opportunities, we’d love to meet you.

What You’ll Do

• Respond to inbound internet leads, phone calls, emails, and text messages in a professional and timely manner.
• Make outbound calls to prospective customers to generate interest, acquire new leads, and schedule appointments.
• Follow up with previous customers, unsold opportunities, and marketing campaigns to create additional sales opportunities.
• Build rapport with customers while identifying their vehicle needs and interests.
• Schedule and confirm appointments for the sales department.
• Maintain accurate customer records and notes within the CRM system.
• Work closely with the sales team to ensure a smooth customer handoff and exceptional customer experience.
• Help drive dealership traffic by maintaining consistent customer communication and follow‑up.
• Meet or exceed daily, weekly, and monthly appointment and lead‑generation goals.
• Multitask effectively between calls, emails, texting, CRM updates, and team communication.

What We’re Looking For

• Strong communication and customer service skills.
• Comfortable making both inbound and outbound calls throughout the day.
• Confidence speaking with customers and building relationships over the phone.
• Ability to talk and type simultaneously while navigating computer systems.
• Detail‑oriented, organized, and dependable.
• Positive attitude with a strong team mentality.
• Ability to multitask and stay focused in a fast‑paced environment.
• Basic to intermediate computer skills required.
• CRM experience is a plus, but we are willing to train the right candidate.
• 1 year customer service, sales, call center, or BDC experience required.

What We Offer

• Monday–Friday schedule — No weekends.
• Paid training and ongoing support.
• $15/hour plus performance‑based commission opportunities.
• Career growth and advancement opportunities within Thelen Chrysler Dodge Jeep Ram Kia.
• Supportive and team‑oriented work environment.
• Employee benefits package including:
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company matching
• Paid time off
• Health savings account
• Employee referral program

Why Join Thelen Auto Group

At Thelen Chrysler Dodge Jeep Ram Kia, we believe our people are the key to our success. We’re committed to creating a positive workplace where team members are supported, encouraged to grow, and recognized for their hard work. If you’re ready to build a career in the automotive industry and enjoy helping people every day, we invite you to explore this opportunity.