Sales and Training Manager - Membership

Walmart; Rapid City (SD); On-site; USD 52,000 - 75,000; Full time

Job summary

A leading company is seeking a Membership Representative to drive membership growth and engage with members at Sam’s Club. This role involves training associates, promoting membership benefits, and developing business relationships. Ideal candidates will thrive in fast-paced environments and have a strong sales background. Competitive pay and benefits are offered, including performance bonuses and educational benefits.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k)

Stock purchase

Paid time off

Educational benefits

Qualifications

• 4 years’ experience in sales, retail, or related field.
• 1 year’s sales experience in business-to-business sales.

Responsibilities

• Drive membership and communicate goals and results.
• Engage members and identify training gaps.
• Sell memberships using various techniques.

Skills

Sales

Customer Service

Training

Communication

Education

Bachelor’s degree in business

Bachelor’s degree in communications

Job description

Position Summary...

Membership Representative
Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam’s Club, and we are looking for friendly faces with a passion to teach and train the associates at the registers, self-check outs, club pick up and more! You will play a major part in engaging our current members to utilize their available benefits, as well as developing our business to business relationships to grow membership. The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There will be times when you have to juggle several tasks in a short amount of time while helping members: visiting businesses, teaching and training, and supporting company events—you get the idea! It’s hard work, but our associates find it rewarding, especially since they’re a part of a large team with a common goal: happy, satisfied members.

What you'll do...

• Drive membership in the assigned club by communicating goals, results, and feedback.
• Ensure signage and marketing collateral related to membership programs are up to date.
• Complete and maintain required documentation and forms.
• Engage members by working cross-functionally with members, managers, and associates to identify training gaps and needs.
• Provide information on membership benefits and promote the value of company products and services.
• Teach associates to process and sell memberships, upgrades, and credit accounts.
• Communicate relevant information on membership events both inside and outside of the club.
• Assist associates with the proper execution of membership plans to support sales goals.
• Sell memberships in the field and in the club using various techniques such as cold calling, outside appointments, and membership drives.
• Educate members on membership types, programs, and benefits.
• Identify and match member or prospective member needs with appropriate benefits, services, or product solutions.
• Respond to membership questions and concerns, encourage renewals, and assist with account decisions.
• Model and train processes to associates, providing on-the-job training, technology, and program rollout support.
• Develop and maintain relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs.
• Support diversity and inclusion initiatives, and ensure compliance with company policies and standards of ethics and integrity.
• Build high-performing teams, attract and retain talent, and recognize contributions.
• Act with integrity, maintaining high standards of ethics and compliance.
• Deliver excellent customer service, making decisions based on data insights, and balancing short and long-term priorities.
• Drive continuous improvements, adopt new technologies, and support change management.

Benefits include competitive pay, performance bonuses, health coverage, 401(k), stock purchase, paid time off, and educational benefits through Live Better U. The annual salary range is $52,000-$75,000, with additional bonuses and potential regional pay adjustments.

Minimum Qualifications...

• Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail, or related field.
• 1 year’s sales experience in business-to-business sales.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory

Details about supervisory responsibilities and expectations.

Primary Location...

925 Eglin St, Rapid City, SD 57701-6962, United States of America