Sales and Service Specialist 42560

Hertz-1; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Hertz Local Edition in Norfolk, VA is seeking a Sales and Service Specialist to act as a brand ambassador, facilitating the fastest, easiest rental car experience for Lyft and Uber drivers. The role involves assisting with reservations, processing rentals, ensuring vehicles are clean and fueled, and answering program-related questions.

It requires strong customer service, clear communication, and the ability to work in a fast-paced environment.

Qualifications

• Previous customer service experience.
• Ability to work in a fast-paced environment with a variety of tasks.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Provide the best rental experience for customers.
• Assist with reservations, processing rentals and vehicle preparation.
• Handle post-rental inquiries on rental and billing.
• Work in a fast-paced environment with strong customer service.
• Answer questions about the Hertz/Lyft/Uber Rental Car Program and policies.
• Clearly communicate Hertz/Lyft/Uber program and procedures.
• Identify upsell opportunities after inquiries.
• Prepare vehicles for pickup: check for damage, clean interior/exterior, refuel.

Skills

Customer service

Communication skills

Time management

Sales ability

Job description

The Sales and Service Specialist, TNC, is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wage: $17.00/hr.

Location: 3323 N. Military Hwy, Norfolk, VA 23518

• Ensure optimal operational efficacies to provide customers the best rental car experience.


• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.


• Assist customers with various post rental inquiries that involve the rental and billing process.


• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.


• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.


• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.


• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.


• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience

• Ability to work in a fast-paced environment with a variety of tasks.


• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.


• Previous customer service experience.


• Strong time management and organizational skills are required.


• Computer literate and detailed orientated.


• Must have a valid driver's license with an acceptable driving record.

Knowledge

• Customer service resolution practices.


• Excellent communication techniques.


• Sales Management/Coaching ability.

Skills

• Demonstrate good written and oral communication skills.


• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.


• Demonstrate professionalism and interpersonal skills.


• Show a high level of ownership, accountability and initiative.


• Proven experience of working well within a team.


• Ability to work flexible shifts including weekends and holidays; and work overtime as required.


• Willing to work outdoors during all weather conditions.


• Assist with special administrative projects when needed.


• Ability to stand for long periods of time.


• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.