Sales and Service Representative - State Farm Agent Team Member

Jill Gaba Insurance Agcy Inc; Northfield Center Township (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

SIMPLE IRA with employer match

Health insurance stipend

Paid time off

Job summary

Jill Gaba State Farm is seeking a Sales and Service Representative in Northfield, OH to handle quotes, policy changes, and customer reviews while building lasting client relationships.

The role emphasizes outbound prospecting, cross-selling opportunities, and achieving weekly sales and service goals with licensing support provided.

Qualifications

• Prior sales, retail, or customer-facing experience preferred; insurance training and licensing provided.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain required insurance licenses.
• Team-oriented with a positive, coachable attitude.
• Comfortable balancing sales goals with day-to-day customer service.
• Strong phone presence and clear, confident communication.

Responsibilities

• Serve as the customer's point of contact for quotes, coverage changes, billing questions, and policy reviews
• Handle policy questions, billing inquiries, and coverage changes accurately
• Set appointments and move prospects through the sales process
• Maintain accurate activity, pipeline, and customer records in the agency system
• Meet weekly and monthly sales and service goals
• Round out existing customer accounts by identifying coverage gaps and cross-selling during reviews
• Develop new business through outbound calls, referrals, and warm follow-ups

Skills

Sales experience

Customer service

Phone presence

Organization

Job description

Sales and Service Representative - State Farm Agent Team Member

Position Overview

No two days look the same at Jill Gaba State Farm. We are hiring a Sales and Service Representative in Northfield, OH who enjoys variety - helping existing customers with their policies one hour and winning a brand-new customer the next - and who wants to own those relationships for the long haul.

Responsibilities

• Serve as the customer's point of contact for quotes, coverage changes, billing questions, and policy reviews
• Handle policy questions, billing inquiries, and coverage changes accurately
• Set appointments and move prospects through the sales process
• Maintain accurate activity, pipeline, and customer records in the agency system
• Meet weekly and monthly sales and service goals
• Round out existing customer accounts by identifying coverage gaps and cross-selling during reviews
• Develop new business through outbound calls, referrals, and warm follow-ups

You Will Do Well Here If You

• Keep going after a no - most policies are written on the third or fourth contact
• Want to be measured on quotes written and policies bound
• Like knowing exactly where you stand against a number every week

This Probably Is Not Your Role If You

• Are uncomfortable talking about money or asking for the sale
• Are looking for a role where someone else brings you the business

Qualifications

• Prior sales, retail, or customer-facing experience preferred - insurance training and licensing provided
• Organized and detail-oriented with strong follow-through
• Willingness to obtain required insurance licenses
• Team-oriented with a positive, coachable attitude
• Comfortable balancing sales goals with day-to-day customer service
• Strong phone presence and clear, confident communication

Benefits

• Base salary plus performance-based commission
• SIMPLE IRA retirement plan with employer match
• Health insurance stipend
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Company events, contests, and team lunches

Pay range: $55,000-$75,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses-when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.