Sales and Service Advisor → Sales and Service Advisor

Vetted Solutions; New Albany (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

401(k) matching

Tuition reimbursement

Discounts

Advancement opportunities

Job summary

Vetted Solutions is seeking a Sales and Service Advisor to promote automotive products and services and ensure customer satisfaction. You will greet customers, document concerns, inspect vehicles, and provide accurate quotes while updating customers on progress.

The role requires a professional demeanor, ability to follow a process-driven environment, and availability to work at least five days including Saturdays. Benefits include health insurance, PTO, and 401(k) matching.

Qualifications

• Customer service experience or aptitude is essential.
• Professional appearance and ability to work in a process-driven environment.
• Valid driver’s license and MVR screening required.
• Must pass a criminal background check.
• Ability to work at least five days including Saturdays.

Responsibilities

• Greet customers and document concerns.
• Inspect vehicles and recommend services.
• Provide accurate service quotes and update customers on progress.

Skills

Customer service

Professionalism

Driver’s license

MVR screening

Criminal background check

Saturday availability

Job description

Role Overview

The Sales and Service Advisor is responsible for promoting and selling automotive products and services, ensuring customer satisfaction through professional and courteous interactions. Key duties include greeting customers, documenting concerns, inspecting vehicles, recommending appropriate services, providing accurate quotes, and updating customers on service progress. They also handle cashing out, review warranties, follow up post-service, and track returns and warranty parts. The role emphasizes clear communication, product knowledge, and customer service excellence.

Qualifications & Skills

• Prior experience as a Service Advisor is helpful but not required.
• Professional appearance and ability to work in a process-driven environment.
• Valid Driver’s License and successful MVR screening.
• Must pass a criminal background check.
• Ability to work at least five days, including Saturdays.

The position offers competitive compensation, benefits including health insurance, paid time off, holiday pay, 401(k) matching, tuition reimbursement, discounts, and opportunities for advancement.